Project Officer

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Project Officer:

• Support Building Safety Department by co-ordinating and supporting the team in section 20 management and administering compliance systems, internal and external stakeholders to ensure adherence to statutory and regulatory requirements, providing efficient and effective planning, administrative and technical support as required.
• Engaging with internal stakeholders to ensure maximum recovery with a streamlined process.
• Providing essential support for the Type 4 FRA Action delivery team.

About you:

We are looking for someone with:

• Experience of working within a Building Safety team, ideally section 20 compliance activity.
• Effective contract management skills, including supporting the management of service and maintenance of contracts inclusive of service improvements and process mapping.
• Clear understanding of risk management and compliance requirements for areas of risk.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile:

• Assisting the team in managing any works that will require a section 20 consultation, providing support and managing the process with internal and external stakeholders to ensure full recovery is achieved.
• Liaise with internal stakeholders to create and improve the section 20 recovery process.
• Establish close relationships with internal stakeholders to help manage key stages of the section 20 process.
• Assist in monitoring progress of FRA works, including works carried out by third-party contractors, ensuring contract obligations are fulfilled in line with agreed performance frameworks, and underperformance is escalated via agreed routes.
• Maintain accurate information, including logging of reports using appropriate systems, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required.
• Provide a range of administrative support to the Fire Team, including preparing and providing work orders, resolving invoice queries, running reports, and producing budgetary and performance information as required to ensure compliance activity is carried out effectively and in line with statutory and regulatory requirements.
• Support the Fire Team as required in the management of Type 4 Fire Risk Actions, including checking, processing, communicating to appropriate stakeholders, storage and anniversary planning to ensure robust compliance across the Group.
• Process payments for approved contracted works as required, ensuring expenditure is robustly managed in line with the Group’s financial controls.
• Manage internal and external stakeholders effectively, including colleagues, third-party suppliers, solicitors, and Environmental Health Officers, providing advice and support, and building constructive working relationships to effectively deliver the Group’s compliance objectives.
• Ensure internal business processes are followed in line with the Group’s policy, procedures, and statutory requirements.
• Contribute to the continuous improvement of processes and procedures.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures, and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures, and statutory requirements.
• Respond to leaseholder, managed agent and solicitor queries.

Person specification Knowledge, Skills and Experience:

Essential:

• Experience of working within a Building Safety team, ideally section 20 compliance activity.
• Effective contract management skills, including supporting the management of service and maintenance of contracts inclusive of service improvements and process mapping.
• Clear understanding of risk management and compliance requirements for areas of risk.
• Effective stakeholder management, both internally and externally to the organisation, including the ability to successfully persuade and influence others.
• Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
• Results driven with strong analytical skills, including the ability to critically analyse information, and experience of providing meaningful management information.
• Excellent team player who can work flexibly to meet business requirements.
• Proficient in the use of Microsoft Office.

Desirable:

• Knowledge of and experience using Open Housing, Salesforce, C365 or a similar Housing Management System.
• Experience of successfully undertaking a similar role in asset compliance or health and safety, supporting compliance teams, and carrying out a range of coordinator and administrative duties.
• Knowledge of social housing and Building Safety Regulations.