At a Glance
- Tasks: Train colleagues on Salesforce, ensuring smooth adoption and effective use of the platform.
- Company: Join a dynamic team in Liverpool focused on innovative business solutions.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Collaborative environment with excellent career progression opportunities.
- Why this job: Make a real impact by facilitating change and enhancing user experience with Salesforce.
- Qualifications: Experience in Salesforce training and strong communication skills required.
The predicted salary is between 35786 - 39552 € per year.
Contract Type: Permanent
Salary: £35,786 Per Annum (£39,552 after 12 months successful performance)
Working Hours: 35 hours per week
Working Pattern: Monday-Friday (Hybrid)
Location: Liverpool
The difference you will make as a production adoption trainer:
In this role you will ensure the Salesforce platform processes and daily use by colleagues is successfully implemented and effectively managed across all stakeholders and the Salesforce Eco-system. Ideally you will be a strong communicator, providing clear training and overview of the solution. You will support the business teams with user acceptance testing and playbacks of solutions, providing a foundation to successful adoption.
About you:
- Experience of managing and delivering change and adoption for Salesforce
- Experience of delivering classroom and virtual training
- Experience of successfully managing business change within a large, complex multi-site organisation
- Excellent stakeholder management with a track record of building strong working relationships and the ability to communicate at all levels across the business
Responsibilities:
- Manage the bridge between the Salesforce Squad and business colleagues, ensuring successful implementation of product change within daily user activities.
- Collaborate with key stakeholders including the Project Manager, Business Managers, People Services, IT and Communications to ensure the business change is planned and delivered effectively and on time.
- Produce a Business Adoption Plan that aligns with the overall project plan and creates business confidence that everything is prepared and ready for adoption of the new solutions and products.
- Identify, plan and manage implementation activities required to ensure a smooth transition, working with key operational stakeholders to identify the required changes to processes, procedures, systems and behaviours.
- Act as a conduit between change, delivered products and the business, ensuring strong relationships based on trust are built, maintained and leveraged.
- Form a partnership with the business to provide a safe, effective and constructive feedback loop back to BT teams, ensuring a constant conduit supporting incremental improvement.
- Support in the design, building and testing of solutions with a view of how changes will impact the business and customers and act as the “voice of the customer” when appropriate.
- Design, schedule and deliver training tailored to the audience and delivered over the most appropriate channels.
- Identify and remove blockers to successful implementation by working closely with the Delivery Manager.
- Ensure effective communications are delivered to all key stakeholders related to change, including creation, publication and curation of content across the most appropriate channels.
- Ensure that all policy and procedural requirements of the role are adhered to.
- Respond flexibly to any necessary changes in work priorities and undertake other duties when required.
- Form deep partnerships with Subject Matter Experts and call on their expertise to smooth transition.
- Ensure the business area fully supports project delivery by assigning appropriate resources including Subject Matter Experts.
- Monitor the progress of business adoption activities within the assigned project and target business area, reporting on progress including risks and issues and attending and contributing to relevant governance forums and business meetings.
- Monitor and manage the operational impact of changes including the impact on Business As Usual (BAU) activity, key performance indicators and the impact on performance levels, collaborating with key business stakeholders to identify and mitigate risks to delivery of business objectives.
- Work closely with the Business Architects and define and implement appropriate checks and measures to monitor change benefits, ensuring that new systems, processes and behaviours are embedded effectively to guarantee future success and desired business outcomes.
- Identify requirements for additional project implementation effort and resource required to ensure successful implementation.
- Review and update any key business processes and operating procedures changed or impacted by allocated cross‑cutting projects.
- Deliver agreed technical training and provide appropriate e‑learning through third‑party suppliers, ensuring the target audience understands and can fully utilise the new business processes and/or operating procedures associated with the IT and/or business changes.
- Support business colleagues during the User Acceptance Testing process on allocated projects.
- Hand over fit‑for‑purpose business processes, operating procedures and training materials to key stakeholders for repeat business‑as‑usual use following the go‑live of new solutions on allocated projects.
- Support continuous improvement through routine and bespoke analysis, including feedback from stakeholders and identification of risks, to identify opportunities for improvement.
Benefits: Competitive pay
Product Adoption Trainer employer: The Riverside Group
As a Product Adoption Trainer in Liverpool, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With competitive pay and a hybrid working model, the company fosters a culture of collaboration and innovation, ensuring that you have the resources and training needed to excel in your role. Join a team that values strong communication and stakeholder relationships, providing you with unique opportunities to make a meaningful impact within a large, complex organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Product Adoption Trainer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role. It’s all about making those connections!
✨Tip Number 2
Prepare for the interview by practising common questions related to product adoption and Salesforce. We recommend doing mock interviews with friends or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your training skills! Bring examples of how you've successfully delivered training in the past, whether in-person or virtually. This will demonstrate your ability to communicate effectively and engage stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find more resources and tips to help you ace the process right there.
We think you need these skills to ace Product Adoption Trainer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Salesforce and training. We want to see how your skills align with the role of a Product Adoption Trainer, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:As a Product Adoption Trainer, strong communication is key. Use your application to demonstrate how you've effectively communicated with stakeholders in the past. Share examples that show your ability to build relationships and deliver clear training.
Highlight Change Management Experience:We’re looking for someone who has successfully managed change within a complex organisation. Be sure to include specific examples of how you’ve navigated challenges and facilitated smooth transitions in previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at The Riverside Group
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand its features, benefits, and how it can be effectively implemented in a business setting. Being able to discuss specific examples of how you've managed change and adoption for Salesforce will show that you're the right fit for the role.
✨Showcase Your Training Skills
Prepare to talk about your experience delivering both classroom and virtual training. Have examples ready that demonstrate how you've tailored your training sessions to different audiences. This will highlight your ability to communicate complex information clearly, which is crucial for a Product Adoption Trainer.
✨Build Relationships with Stakeholders
Think about how you've successfully built relationships with stakeholders in previous roles. Be ready to share specific instances where your strong communication skills helped bridge gaps between teams. This will illustrate your capability to manage stakeholder expectations and foster collaboration.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of situations where you've had to identify and remove blockers during implementation. Sharing these experiences will demonstrate your proactive approach and ability to handle challenges effectively.
