At a Glance
- Tasks: Support vulnerable customers by managing housing services and ensuring their needs are met.
- Company: Riverside, a leading housing association dedicated to community support.
- Benefits: Competitive pay, flexible hours, 25 days holiday, and personal development opportunities.
- Other info: Join a diverse team committed to inclusivity and community impact.
- Why this job: Make a real difference in people's lives while gaining valuable experience in housing management.
- Qualifications: Experience in housing management and a caring, resilient attitude.
The predicted salary is between 29713 - 29713 £ per year.
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Housing Officer
You will work collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across a number of defined properties. Contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services.
About you
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Experience of working within housing management.
- Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
- Previous experience in positively resolving incidents.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 25 days holidays plus bank holidays (pro rata)
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
Deliver an Allocation & Letting Service:
- Liaise with external stakeholders to deliver an effective referral pathway into the service/properties.
- Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme’s re-allocation procedures.
- Allocate properties ensuring customers meet the criteria, affordability and required landlord checks.
- Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required.
- Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy.
- Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement.
Deliver a Housing Management Service:
- Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let.
- Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant.
- Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements.
- Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections.
- Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers.
- Prepare files and case notes in readiness for court.
- Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits.
- Work directly with customers to monitor or reduce issues of anti-social behaviour within the service.
- Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing.
- Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately.
- Monitor and assist in maintaining health and safety requirements standards.
Deliver an Administration Service:
- Carry out administrative tasks to support efficient running of the service.
- Produce reports and other written documentation as required to support housing management delivery.
- Maintain and update clear, accurate and strength-based records on the appropriate digital platform.
- Assist schemes in daily operational tasks, including answering phones and working on Reception, as required.
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
- You will be required to travel to different properties within the defined area as and when required.
- Use the Lone Worker system as and when necessary.
- Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
- Deliver your role in line with Riverside company values – “Our Riverside Way”.
- Participate in team meetings, attend regular supervisions and reflecting practice sessions.
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
- From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.
Person specification
Knowledge, Skills and Experience
Essential
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Experience of working within housing management.
- Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
- Previous experience in positively resolving incidents.
- Demonstrate initiative and confidence to make and act on decisions.
- Competent administrative and IT skills (to be able to produce reports and other communications).
Desirable
- Knowledge of current benefit systems.
- Knowledge of Housing regulations.
- Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results.
- Experience of working within a care & support environment.
Part-Time Housing Officer – 15 Hours/Week (Flexible) employer: The Riverside Group
Riverside is an exceptional employer that prioritises the well-being and development of its employees, offering competitive pay, generous pension schemes, and 25 days of holiday plus bank holidays (pro rata). With a strong commitment to diversity and inclusion, Riverside fosters a supportive work culture where team members are empowered to make a meaningful impact in the community, particularly in the vibrant setting of Chadwick House, London Homelessness. Employees benefit from flexible working options and continuous investment in personal development, making it a rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Housing Officer – 15 Hours/Week (Flexible)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Riverside’s values and mission. Show us how your experience aligns with our commitment to supporting vulnerable communities.
✨Tip Number 3
Practice your responses to common interview questions, especially those about teamwork and conflict resolution. We want to see your caring and resilient side!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative.
We think you need these skills to ace Part-Time Housing Officer – 15 Hours/Week (Flexible)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Housing Officer role. Highlight any relevant housing management experience and your understanding of the barriers faced by vulnerable groups.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your values align with Riverside's mission. Be genuine and let your personality come through.
Showcase Your Team Spirit:Riverside values teamwork, so be sure to mention any experiences where you've worked collaboratively. Share examples of how you've supported colleagues or contributed to a positive team environment.
Apply Early!:Don’t wait until the last minute to submit your application. Apply through our website as soon as you can to avoid missing out. We can’t wait to see what you bring to the table!
How to prepare for a job interview at The Riverside Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Housing Officer. Familiarise yourself with the barriers faced by vulnerable groups and how Riverside addresses these challenges. This will show your genuine interest in the role and help you answer questions more effectively.
✨Show Your Empathy
Since this role involves working with diverse customer groups, be prepared to share examples of how you've demonstrated empathy and support in previous roles. Think of specific situations where you positively resolved incidents or helped someone through a tough time.
✨Team Player Vibes
Riverside values collaboration, so highlight your experience working in teams. Share stories that showcase your ability to work flexibly and supportively with colleagues, especially in challenging environments. This will demonstrate that you’re not just a lone wolf but a team player.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how Riverside measures success in this role. This shows that you’re engaged and thinking about how you can contribute to the organisation’s goals.
