At a Glance
- Tasks: Support retirement living residents and manage housing services with a caring approach.
- Company: Riverside, a leading housing association enhancing lives for 90 years.
- Benefits: Competitive salary, generous pension, 28 days holiday, and flexible working options.
- Other info: Join a diverse team committed to inclusivity and personal development.
- Why this job: Make a real difference in the lives of older people while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 26227 - 26227 € per year.
Contract Type: Permanent
Salary: £26,227.50 per annum
Working Hours: Full time 37.5 hours per week
Working Pattern: Monday to Friday 9am - 5pm
Location: Nottingham & Derby - Car essential to travel to schemes as required
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Retirement Living Assistant:
- Acting as an initial point of contact both on the phone and in the reception area, ensuring a professional and supportive approach is maintained.
- Assisting in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements and maintaining records securely to uphold confidentiality.
About you:
- Car essential to travel to schemes across Nottingham and Derby as required
- Experience of working in a customer focused environment
- Strong communication skills
- Previous experience of working with vulnerable and/or older people
- Excellent computer skills including proficiency in Microsoft Office
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
Role Profile:
- Act as an initial point of reference on the phone or in a reception area as required
- Assist in the provision of comprehensive housing management including working with tenancy agreements
- Carry out day to day office administration functions to ensure that all records and files are maintained and held securely, and that the confidentiality of information is upheld
- Report repairs and maintenance needs on behalf of the customer following agreed procedures
- Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc
- Work in line with, monitor and report any discrepancies in health and safety standards within schemes
- Ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times
- Promote and encourage a high level of customer involvement, consultation and communication
- Monitor standards of maintenance and cleanliness by conducting regular site inspections
- Use appropriate IT systems and maintain professional and timely records
- Adhere to agreed Riverside’s safeguarding policies and procedures in every aspect of service delivery
- Monitor and meet relevant health and safety standards in properties
- Monitor the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective
- Work with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met
- Travel, within a reasonable distance, to provide cover to other schemes as required
- Ensure compliance with Riverside’s Equality and Diversity policy in respect of employment and service delivery
- Understand your role in the organisation and be accountable for your contribution to service delivery within Retirement Living and the organisation
- Understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
- Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care and support
- Any other relevant duties as required by the designated manager
Knowledge, Skills and Experience:
Essential:- Car essential to travel to schemes across Nottingham and Derby as required
- Experience working in a Customer Focused environment
- Excellent Communication Skills
- Experience of working with vulnerable and older people
- Flexible and responsive attitude
- Demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.
- Formal care, support or housing qualification
- A full, clean driving licence.
Retirement Living Assistant in Nottingham employer: The Riverside Group
Riverside is an exceptional employer, dedicated to enhancing the lives of our customers while fostering a supportive and inclusive work environment. With competitive pay, generous benefits, and a strong commitment to employee development, we empower our staff to grow both personally and professionally. Located in Nottingham and Derby, our Retirement Living Assistant role offers the unique opportunity to make a meaningful impact in the community, all while enjoying a flexible working pattern and a culture that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Retirement Living Assistant in Nottingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the retirement living sector. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Riverside and understanding their values. Show us how your experience aligns with our mission to enhance everyday lives, especially for older people.
✨Tip Number 3
Practice common interview questions related to customer service and working with vulnerable populations. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Retirement Living Assistant in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retirement Living Assistant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can make a difference at Riverside!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with vulnerable and older people. Share specific examples of how you've made an impact in previous roles, and let us know why you want to join our team.
Show Off Your Communication Skills:Strong communication is key for this role. In your application, demonstrate your ability to communicate effectively, whether it's through your writing style or by sharing experiences where you've successfully interacted with customers or colleagues.
Apply Early!:Don’t wait until the last minute to submit your application. We may close applications early if we find the right candidate, so get your CV and cover letter in as soon as possible. Head over to our website to apply!
How to prepare for a job interview at The Riverside Group
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Retirement Living Assistant. Familiarise yourself with the job description and think about how your past experiences align with the tasks mentioned, especially working with vulnerable and older people.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that demonstrate your ability to communicate effectively. Think of situations where you’ve successfully interacted with customers or resolved conflicts, as these will highlight your suitability for the position.
✨Be Ready to Discuss Confidentiality
Given the importance of maintaining confidentiality in this role, be prepared to discuss how you’ve handled sensitive information in the past. Share specific examples that show your understanding of privacy and data protection, which will reassure the interviewers of your professionalism.
✨Demonstrate Your Flexibility
This role requires a flexible attitude, especially since you'll be travelling to different schemes. Be ready to talk about times when you've adapted to changing circumstances or taken on additional responsibilities, as this will show that you're a team player who can handle the demands of the job.
