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- Tasks: Support vulnerable customers in rebuilding their lives and achieving independence.
- Company: Riverside, a leading housing association with a mission to enhance communities.
- Benefits: Competitive salary, flexible working, personal development, and diverse workplace culture.
- Other info: Join a supportive team dedicated to inclusivity and community impact.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience with vulnerable individuals and a caring, resilient attitude.
The predicted salary is between 28031 - 30834 £ per year.
Contract Type: Permanent
Salary: £28,031.56 plus 10% night allowance per annum
Working Hours: Full time 37.5 hours per week
Working Pattern: Rolling rota, Mon‑Thurs 8:40pm – 8:20am, Fri‑Sun 8:40pm – 9:20am. Includes weekends (1 in 3)
Location: Jamaica Street Project, Bristol
The difference you will make as a Night Support Worker:
You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.
About you:
- Experience of working with vulnerable people
- Experience of delivering structured support and risk management
- To be a team player with a caring and empathetic nature with a resilient, can‑do attitude, able to work as part of a team
- An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
- Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Role Profile:
- Supporting Customers
- Leading on Co-producing bespoke support and move‑on plans, involving key stakeholders (e.g. family/other support providers), where appropriate
- Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances
- Engaging customers to meet agreed outcomes and develop life skills
- Assisting customers with day‑to‑day support and tenancy‑related matters
- Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities
- Signposting customers to appropriate external support services, including interventions such as food banks and other community resources
- Supporting customers to be ‘tenancy ready’ to enable successful move on
- Supporting customers to be financially independent through budgeting plans and maximising income
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Empowering customers to move towards self‑management of their medication by following the medication procedure
- Leading on support initiatives including Group Work
- Ensure the safety of our customers by following local safeguarding procedures, recognising and acting on any significant risk, and escalating appropriately
- Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform
Service Delivery:
- Facilitate the referral process into the service and assess potential new customers
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy‑related support
- Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
- Clean and prepare rooms as appropriate
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
- Develop and maintain local partnerships to provide a holistic range of support for customer
- Carry out day‑to‑day administration and operational duties
Other Information:
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
- You will be required to travel to different properties within the defined area as and when required
- Use the Lone Worker system as and when necessary
- Ensure customers are safe at all times—carrying out all of your duties within Riverside’s Policy and Procedure framework e.g. health
Night Support Worker employer: The Riverside Group
Contact Detail:
The Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Support Worker
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to supporting vulnerable people. Role-play with a friend or use our resources to boost your confidence and show off your skills.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values, like Riverside! Check out our website for openings and tailor your approach to show how you can make a difference.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart and show your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Night Support Worker
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting vulnerable people shine through. Share any personal experiences or motivations that drive you to make a difference in their lives.
Tailor Your Application: Make sure to tailor your application to the Night Support Worker role. Highlight relevant experience and skills that match the job description, like your ability to work flexible hours and your understanding of risk management.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us see your qualifications without getting lost in unnecessary details.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at The Riverside Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Night Support Worker inside out. Familiarise yourself with the responsibilities listed in the job description, especially around supporting vulnerable people and managing risk. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Share Your Experiences
Be ready to discuss your past experiences working with vulnerable individuals. Whether it's through professional roles or personal experiences, sharing specific examples can demonstrate your empathy and resilience. Think about challenges you've faced and how you overcame them, as this will resonate well with the interviewers.
✨Show Your Team Spirit
As a Night Support Worker, teamwork is crucial. Be prepared to talk about how you collaborate with others, whether it’s colleagues or external support services. Highlight any instances where you’ve worked effectively in a team to achieve positive outcomes for customers, as this will showcase your ability to fit into their culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to inquire about the training opportunities available or how they measure success in supporting customers. Thoughtful questions can leave a lasting impression and demonstrate your commitment to the role.