At a Glance
- Tasks: Ensure safety and security as a Night Concierge, monitoring systems and assisting customers.
- Company: Join Riverside, a housing association dedicated to enhancing communities for 90 years.
- Benefits: Enjoy competitive pay, generous pension, 25 days holiday, and personal development opportunities.
- Other info: Inclusive workplace with a commitment to diversity and guaranteed interviews for disabled applicants.
- Why this job: Make a real difference in people's lives while working flexible night shifts.
- Qualifications: Customer service experience and basic IT skills are essential.
The predicted salary is between 28860 - 28860 € per year.
About the role
- Contract Type: Permanent
- Salary: £28,860 per annum plus 10% Night Allowance
- Working Hours: 37.5 hours per week
- Working Pattern: Rota 18:00hrs to 04:00hrs, 4 days on 4 days off
- Location: Robert Runcie Court, Brixton
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so we are unable to apply for any further sponsorships.
The difference you will make as a Night Concierge:
- You will act as an initial point of reference on the phone, or in a reception area undertaking a range of tasks contributing to the safety and security of the building.
- Implement night security systems, ensuring overall safety and security of the scheme and respond to faults as they are discovered.
- You will also monitor CCTV and visitor access to scheme and meet the requirements of health and safety policies and practices, reporting incidents and anti‑social behaviour.
About you
We are looking for someone with:
- Experience of working in a customer focused environment
- Ability to demonstrate IT skills, including basic proficiency in Microsoft Office (Word and Excel) and willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required
- Commitment to equal opportunities and promoting non‑discriminatory practices in all aspects of work you undertake
- Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
Benefits:
- Competitive pay & generous pension
- 25 days holidays plus bank holidays
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Role Profile:
- Operating the night security systems, fire alarm system and telephone system, to ensure the overall safety and security of the service providing a concierge service
- Responding to any issues, alerts or faults of the night security system or other systems and reporting as appropriate to the relevant manager as per the procedure
- Monitoring CCTV for security and health & safety purposes and responding to and reporting any issues as per procedure
- Monitoring visitors' access to the building(s) and ensuring the safety and security of customers and the premises
- Communicating effectively with visitors and customers to ensure they are compliant with the visitor procedures
- Monitoring all activity within the premises/service at night. Respond and report appropriately and effectively to any incidents, including those involving anti‑social behaviour as per procedure
- Advising customers who may have issues relating to their safety during the night
- Having a full understanding of the risk management process and assisting the team in organising and completing checks including regular health & safety risk reviews of the schemes’ premises
- Advising management promptly of any signs or risks, problems or issues that arise, by following the appropriate policy/procedure and being fully aware of safeguarding procedures
- Cleaning rooms and communal areas as required
- Completing checks of the property as required and reporting repairs or maintenance issues appropriately
- Providing an effective customer service with any facilities related to tenancy enquiries, e.g. distribution of post and rent payments
- Ensuring that all information is effectively and accurately recorded relating to logs, reports or records
Other Duties:
- Work to a rota on a night shift basis
- Travel to different properties within a defined area as and when required
- Use the Lone Worker system as and when required by the Lone Worker policy or risk assessment to maintain safe working requirements
- Ensure customers are always safe – conducting all your duties within Riverside’s Policy and Procedure framework
- Act and respond to any concerns regarding the health, wellbeing, safety or safeguarding of our customers in accordance with policies and procedures, regulatory guidance and best practice
- Role model Our Riverside Way, ensuring our ways of working are embedded in all we do and supporting the delivery of our aspired culture
- Ensure that equality and diversity policies are adhered to in all aspects of service delivery and employment
- Participate in team meetings, attend regular supervisions and reflective practice sessions
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
- Ensure that you keep up to date with local or organisational policies, procedures and information by using Riverside’s SharePoint sites, emails or other correspondence
- From time to time, you may be required to undertake additional duties and responsibilities in consultation with your line manager
Person specification
Essential Knowledge & Experience:
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
- Experience of and the ability to lone work at night
- Experience of working in a team
- Ability to clean rooms and communal areas
- The ability to communicate positively with other people and to demonstrate an empathetic, calm, flexible, resilient and can‑do attitude
- Experience of organising tasks and planning your time whilst dealing with people and sometimes difficult or tense situations
- Able to undertake training required for the role
- Able to use initiative and have confidence to make decisions and follow through on any actions required
- Basic administrative and IT skills and attention to detail are required to maintain records and in‑house systems
Desirable:
- Experience of working with vulnerable and diverse customer groups or individuals with complex needs
- Personal lived experience of either homelessness, mental health issues or substance misuse
- Previous experience of using CCTV equipment and ensuring safety of a building
Night Concierge employer: The Riverside Group
Riverside is an exceptional employer that prioritises the well-being and development of its employees, offering competitive pay, a generous pension scheme, and 25 days of holiday plus bank holidays. Our inclusive work culture fosters diversity and empowers staff to grow through continuous learning opportunities, making a meaningful impact in the community while ensuring the safety and security of our residents at Robert Runcie Court in Brixton.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the housing sector. A personal recommendation can go a long way in landing that Night Concierge role.
✨Tip Number 2
Be ready for the interview! Research Riverside and understand their values. Prepare to discuss how your experience aligns with their mission of enhancing everyday lives. Show them you’re not just looking for a job, but a place where you can make a difference.
✨Tip Number 3
Practice your customer service skills! As a Night Concierge, you'll be the face of Riverside at night. Think about scenarios you might encounter and how you'd handle them. Being calm and empathetic is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer-focused roles and any relevant IT skills. We want to see how your background aligns with the Night Concierge position, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to Riverside’s mission. Keep it personal and engaging – we love to see your personality come through.
Showcase Your Flexibility:Since this role involves working nights and potentially lone working, make sure to mention your ability to adapt to different schedules. Highlight any previous experience that demonstrates your commitment to meeting customer needs at unconventional hours.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at The Riverside Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Night Concierge role. Familiarise yourself with the key responsibilities like operating security systems and monitoring CCTV. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be ready to share examples of how you've provided excellent service in previous jobs. Think about situations where you handled difficult customers or resolved issues effectively. This will demonstrate your ability to communicate positively and empathetically.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, such as dealing with anti-social behaviour or responding to emergencies. Practise your responses to these scenarios, highlighting your problem-solving skills and ability to stay calm under pressure.
✨Emphasise Your Flexibility and Team Spirit
The job requires working flexible hours and sometimes alone at night. Be prepared to discuss your availability and willingness to adapt. Also, mention your experience working in a team and how you contribute to a positive work environment, as this aligns with Riverside's values.
