At a Glance
- Tasks: Provide compassionate support and care to customers in a safe environment.
- Company: Riverside, a housing association dedicated to enhancing lives and communities.
- Benefits: Competitive pay, generous pension, and investment in your personal development.
- Other info: Flexible shifts available, with opportunities for growth in a supportive team.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience with diverse individuals, strong communication skills, and a positive attitude.
The predicted salary is between 30000 - 30000 € per year.
Salary: £15.40 per hour
Working Hours: As and when required, Shifts include - Day shifts either 7am-3pm or 2pm-10pm - Night shifts either 9pm-7am or 9.30pm-7.30am
Location: The Stages Academy, Middlesbrough
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
The difference you will make as a Relief Worker:
- Provide a high quality, customer-oriented service and understand that all actions should be customer-led.
- Assist in providing care and support to customers under the direction of the scheme manager and support team.
- Maintain and promote the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment.
About you:
- Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children).
- Compassion, patience, and empathy.
- A strong customer focus.
- Excellent communication skills both written and verbal.
- Flexibility to cover shifts, sometimes at short notice.
- Approachable with a positive attitude.
- Excellent team player who can work flexibly to meet business requirements.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
Working with us, you’ll enjoy:
- Competitive pay & generous pension.
- Investment in your learning, personal development and technology.
- A wide range of benefits.
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Role Responsibilities:
- Provide a high quality, customer-oriented service and understand that all actions should be customer-led.
- Assist in providing support to customers in the provision of service and supported housing.
- Maintain and promote the dignity of all individuals which improves their health and wellbeing in a safe and appropriate environment.
- Foster effective communication with each customer and work colleagues.
- Encourage and enable customers to be as independent as possible with regards to their daily living skills.
- Maintain records where necessary, ensuring these are wholly accurate, up-to-date and completed in a timely manner.
- Recognise signs of distress in customers and identify and assess positive ways to reduce this.
- Liaise with other relevant people involved with the customer, including family and friends, GP’s and other health and social care professionals.
- Ensure confidentiality is maintained at all times.
- Other tasks such as general cleaning and security duties.
- Undertake training and development as required.
Additional Information:
- The Group has offices across the UK and there may be the requirement to travel to other locations.
- The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
- You will be required to work flexibly during the hours of operation.
- The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices.
Essential Knowledge & Experience:
- Experience of working with people from various backgrounds and sectors of society.
- Compassionate, patient, reliable and empathetic.
- Customer focused with excellent communication skills.
- Flexible and approachable with a positive attitude.
- Basic literacy and numeracy skills.
- Knowledge of safeguarding adults at risk procedure.
- Demonstrate IT Skills including basic proficiency in Microsoft Office.
Desirable:
- Experience of working in a Care and Support environment.
- Understanding of regulations and legislation within the housing and social care profession.
- A relevant qualification e.g. NVQ or Diploma in Health and Social care.
Relief Worker in Middlesbrough employer: The Riverside Group
Riverside is an exceptional employer that prioritises the well-being and development of its staff, offering competitive pay, a generous pension scheme, and a commitment to personal growth through training and technology investment. Located in Middlesbrough, our inclusive work culture fosters diversity and empowers employees to make a meaningful impact in the community, ensuring that every team member feels valued and supported in their role as a Relief Worker.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Worker in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the care sector. A personal recommendation can go a long way in landing that Relief Worker role.
✨Tip Number 2
Be ready for the unexpected! Since the shifts can come at short notice, keep your schedule flexible and be prepared to jump in when needed. Show them you’re adaptable and eager to help out whenever possible.
✨Tip Number 3
Practice your communication skills! As a Relief Worker, you'll need to connect with customers from all walks of life. Role-play scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining Riverside and making a difference in the community.
We think you need these skills to ace Relief Worker in Middlesbrough
Some tips for your application 🫡
Craft a Compelling CV:Your CV is your first impression, so make it count! Highlight your relevant experience and skills that align with the Relief Worker role. Keep it clear, concise, and tailored to show how you can make a difference at Riverside.
Write a Personal Covering Letter:This is your chance to shine! Use your covering letter to express your passion for the role and how your values align with Riverside's mission. Share specific examples of your experience working with diverse individuals to showcase your empathy and customer focus.
Be Authentic:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your motivations for applying and what makes you a great fit for our team. Authenticity goes a long way!
Apply Through Our Website:Make sure to submit your application through our website for the best chance of being noticed. It’s straightforward and ensures your application gets to the right people. Plus, we love seeing candidates who follow our process!
How to prepare for a job interview at The Riverside Group
✨Know Your Values
Before the interview, take some time to reflect on Riverside's values and how they align with your own. Be ready to share specific examples of how you've demonstrated compassion, patience, and empathy in your previous experiences.
✨Showcase Your Flexibility
Since the role requires covering shifts at short notice, be prepared to discuss your availability and willingness to adapt. Share any past experiences where you successfully managed unexpected changes in your work schedule.
✨Communicate Effectively
Excellent communication is key for a Relief Worker. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you effectively communicated with diverse individuals or resolved conflicts.
✨Demonstrate Customer Focus
Riverside emphasises a customer-led approach. Think of instances where you went above and beyond to meet a customer's needs. Be ready to explain how you would encourage independence and improve the quality of life for those you support.
