Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide care and support to customers, enhancing their health and wellbeing.
- Company: Riverside, a housing association dedicated to revitalising communities.
- Benefits: Competitive pay, generous pension, and investment in your personal development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Compassion, excellent communication skills, and a flexible approach.
- Other info: Join a diverse team committed to inclusivity and personal growth.
The predicted salary is between 11 - 15 £ per hour.
Salary: £13.17 per hour
Working Hours: As and when required
Location: Manchester
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Relief Worker
You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment.
About you
- Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children)
- Compassion, patience, and empathy
- A strong customer focus
- Excellent communication skills both written and verbal
- Flexibility to cover shifts, sometimes at short notice
- Approachable with a positive attitude
- Excellent team player who can work flexibly to meet business requirements
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:
- Assisting in the planning and delivery of a range of personalised support and move-on plans
- Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
- Inspiring and motivating customers to meet agreed outcomes and develop life skills
- Assisting customers with day-to-day support and tenancy-related matters
- Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
- Signposting customers to appropriate external support services, such as food banks and other community resources
- Supporting customers to be ‘tenancy ready’, enabling successful move on
- Supporting customers to be financially independent through budgeting plans and maximising income
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure
- Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
- Assisting in the promotion of customer involvement and consultation
- Assisting with the delivery of a range of group work sessions
Deliver a support service:
- Support the delivery of the referral process for new customers
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
- Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
- Clean and prepare customer rooms as appropriate
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
- Ensure customer safety by following local safeguarding procedures, recognising, and acting on any risks and escalating appropriately
- Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
- Carry out day-to-day administration and operational duties
- Maintaining and updating financial administration systems including rent accounts, invoices, petty cash, and banking
- Assist in collating and submitting information returns on funding, health & safety, and performance
- Act as point of contact on the phone, reception, and deal with a range of enquiries
Other Information
You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours. Use the Lone Worker system as and when necessary. Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc. Deliver your role in line with Riverside company values – “Our Riverside Way”. Participate in team meetings, attend regular supervisions and reflecting practice sessions. Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely. From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.
Person specification
Essential
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
- Experience of working in a team and communicating positively with other people
- Experience of being able to organise tasks and plan accordingly whilst dealing with people
- Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
- Able to use initiative and have confidence to make decisions
- Basic administrative and IT skills maintain records
Desirable
- Experience of working with vulnerable and diverse customer groups or individuals with complex needs
- Personal lived experience of either homelessness, rough sleeping, mental health issues or substance misuse.
Relief Worker in Manchester employer: The Riverside Group
Contact Detail:
The Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Worker in Manchester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the sector. A personal recommendation can go a long way in landing that Relief Worker role.
✨Tip Number 2
Be ready for a chat! Prepare to discuss your experiences and how they relate to the job. Think about examples where you've shown compassion and teamwork – those are key for this role!
✨Tip Number 3
Flexibility is your friend! Be open to covering shifts at short notice. Show that you’re adaptable and willing to jump in when needed – it’s a big plus for employers like Riverside.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Relief Worker in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match what we're looking for in a Relief Worker. Highlight any relevant experience you have working with diverse groups or in customer service roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting vulnerable individuals and how your values align with Riverside's mission. Keep it personal and engaging!
Showcase Your Soft Skills: We value compassion, patience, and empathy. In your application, share examples of how you've demonstrated these qualities in past roles or situations. This will help us see your potential beyond just skills.
Apply Early!: Don’t wait until the last minute to submit your application. We might close applications early if we find the right candidates, so get your CV and cover letter in as soon as you can through our website!
How to prepare for a job interview at The Riverside Group
✨Know Your Values
Before the interview, take some time to reflect on Riverside's values and how they align with your own. Be ready to share specific examples of how you've demonstrated compassion, patience, and empathy in your past experiences, whether personal or professional.
✨Showcase Your Flexibility
As a Relief Worker, flexibility is key. Prepare to discuss your availability and willingness to cover shifts at short notice. Share any previous experiences where you successfully adapted to changing circumstances or stepped up when needed.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Consider preparing answers to common interview questions, focusing on how you can provide a high-quality, customer-oriented service.
✨Demonstrate Team Spirit
Riverside values teamwork, so be ready to discuss your experiences working collaboratively. Think of examples where you contributed positively to a team environment, resolved conflicts, or supported colleagues in achieving shared goals.
