At a Glance
- Tasks: Coordinate and deliver top-notch services for retirement living customers.
- Company: Join Riverside, a leader in social housing with a commitment to community.
- Benefits: Enjoy competitive pay, generous holidays, and personal development opportunities.
- Other info: Flexible hours and travel across locations to enhance service delivery.
- Why this job: Make a real difference in the lives of older and vulnerable people.
- Qualifications: Experience in housing management and working with older individuals is essential.
The predicted salary is between 28860 - 28860 £ per year.
Contract Type: Permanent
Salary: £28860 per annum
Working Hours: 37.5 hours per week, full time
Working Pattern: Monday to Friday
Location: Lorenco House, Tottenham, London
Role Overview
Working as part of a team committed to best practice in the social housing field, you will facilitate the coordination and delivery of a professional service to retirement living customers across a designated group of schemes. This will include service, facilities and housing management and monitoring service level agreements with partners.
Responsibilities
- Ensure occupancy targets are met through letting and refurbishment of properties
- Meet rent collection and arrears targets
- Monitor the delivery of service contracts across designated schemes including lifts, heating, fire equipment, gardening, etc.
- Provide practical support and information to customers when entering the services and throughout their involvement, including assistance with completion of occupancy agreements, welfare benefit claims and liaison with benefit agencies
- Deliver high standards of housing management and conduct regular site inspections across all schemes
- Monitor and reduce anti‑social behaviour within services
- Clearly communicate customer responsibilities and tenancy compliance
- Work with colleagues to maintain good links with local neighbourhoods
- Use appropriate IT systems, including housing management systems, and maintain professional and timely records
- Assess potential customers’ housing needs in consultation with relevant agencies and the customer in terms of suitability to access the service
- Implement the Riverside Health and Safety policy at designated schemes and ensure customers are aware of security provisions
- Provide information to assist new customers on services within schemes and local communities
- Promote customer involvement at the schemes and collaborate with the Health and Wellbeing Team
- Encourage customers to participate in events, activities and scheme running, and promote integration into the local community
- Coordinate the lettings process to minimise void levels, including application of the voids procedure, implementing the allocations policy, maintaining the scheme waiting list and leading promotion and marketing of the scheme
- Travel across designated locations to deliver an effective service
- Observe the Riverside code of conduct and maintain the highest standards of professional integrity
- Provide a high‑quality, customer‑focused service, championing the Riverside Service Style Practices
- Ensure compliance with Riverside’s Equality and Diversity policy in respect of employment and service delivery
- Ensure that all data is compliant with legislation and policies relating to data quality
- Any other relevant duties as required by the designated manager
- Ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery
Additional Duties
- Work flexible hours to meet customer and business needs, which may not include normal office hours
- Travel to different properties within the defined area as required
- Use the Lone Worker system as necessary
- Ensure customers are safe at all times and carry out duties within Riverside’s policy framework (health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.)
- Deliver the role in line with Riverside company values – “Our Riverside Way”
- Participate in team meetings, attend regular supervisions and reflection sessions
- Undertake regular training and develop responsibly to deliver the role safely
- From time to time undertake additional duties in consultation with the Line Manager
Additional Information
- Travel to other locations may be required as the group has offices across the UK
- Role will be exposed to sensitive information; maintain confidentiality at all times
- Work flexibly during operation hours to fulfil the role’s requirements
- Commit to equal opportunities and promote non‑discriminatory practices in all aspects of work
Person Specification
Essential Knowledge & Experience
- Relevant experience of working with older and vulnerable people
- Experience of housing management duties
- Experience of liaison with agencies/partner organisations
- IT skills: basic proficiency in Microsoft Office (Word & Excel) and willingness to learn specific IT systems used within Care and Support; complete relevant IT training where required
Desirable
- Formal housing qualification
- Full, clean driving licence
Diversity & Inclusion
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants who declare they have a disability. If the applicant meets the minimum requirements for the role they will be guaranteed an interview.
Benefits
- Competitive pay and generous pension
- 25 days holidays plus bank holidays
- Investment in learning, personal development and technology
- A wide range of benefits
Retirement Living Coordinator in London employer: The Riverside Group
Riverside is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and retirement living customers. With a commitment to professional development, competitive pay, and generous benefits including 25 days of holiday and a robust pension scheme, employees are empowered to grow within their roles while making a meaningful impact in the community. Located in Tottenham, London, Riverside fosters a collaborative environment where staff can thrive and contribute to enhancing the lives of older and vulnerable individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Retirement Living Coordinator in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at The Riverside Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from The Riverside Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like The Riverside Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at The Riverside Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Retirement Living Coordinator in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to The Riverside Group:Before hitting send, make sure to tailor your application specifically to The Riverside Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at The Riverside Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
