Administrator - Estate Services in London

Contract Type: Permanent

Salary: £29,961.72 Per Annum

Working Hours: 35 hours per week

Working Pattern: Monday to Friday, 8am-4pm

Location: Millwall, London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as an Administrator - Estate Services:

• To provide a range of high-quality administrative services, to support the efficient running of the Estate Services team, ensuring all administrative procedures are being undertaken efficiently and effectively.
• Working closely with all members of the Estate Services Operations team, Repairs teams, Building Safety teams and the Management team.

About you:

• Educated to GCSE (or equivalent) in English & Maths.
• Experience within Social Housing Sector.
• Experience of working to deadlines in busy office environment.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile:

• You will be the first line of contact for enquiries and assistance.
• Support the administration process to ensure the accurate and timely recording and response to all clients, service user and company communication, in accordance with agreed standard procedures.
• Support the provision of administrative duties to all functions within the Estate Services team.
• Support processes of materials requisition, purchase order and invoicing, credit and debit invoices and the timely input of cost data to enable work orders to be completed and invoiced.
• General office duties including filing, photocopying, mail distribution and taking minutes and notes.
• To carry out office management duties of the Estate Services office, monitoring stationary and overall condition of office, removal of any fire risks and reporting of concerns to the Operations Manager. Ensuring the appropriate number of Fire Marshalls and First Aiders for the needs of the office and team.
• Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders. This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements.
• Communicate with service users regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided.
• Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
• Keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur.
• Attend informal and formal company & client meetings and training sessions as required.

Person specification Knowledge, Skills and Experience:

• Educated to GCSE (or equivalent) in English & Maths.
• Experience within Social Housing Sector.
• Experience of working to deadlines in busy office environment.
• Good time management, planning & organisational skills.
• Experience of Microsoft office packages including word, powerpoint and excel.
• Good written, verbal, questioning & interpersonal skills.
• Strong customer experience ethos.
• Able to work alone or as part of team, demonstrates company values e.g. customer first.

• NVQ2 Business Administration.
• Experience within Social Housing Sector.
• Experience of working to deadlines in busy office environment.
• Experience of partnership/collaborative working.
• Experience of handling multiple tasks in a high volume, rapidly changing environment.
• Good time management, planning & organisational skills.
• Good on computerised systems.
• Good written, verbal, questioning & interpersonal skills.
• Strong customer experience ethos.
• Able to work alone or as part of team, demonstrates company values e.g. customer first.