Senior Sales Executive in Liverpool

Contract Type: Permanent

Salary: £32,000 Per Annum Basic plus commission and bonus

Working Hours: 37.5 hours per week

Working Pattern: Thursday to Monday 10am -5pm

Location: Prospect Head Office, Lancashire

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.

The difference you will make as a Senior Sales Executive:

• To sell new homes in line with agreed sales targets to forecast completion date, whilst delivering exceptional customer service to HBF 5-star standards.

About you:

• Experience in a similar house building sales position within an established house building organisation.
• Experience of dealing with customers and delivering open market sale developments.
• Knowledge of relevant legislation and government regulations.
• Experience and knowledge of NHQB requirements is essential.
• High sales acumen with the ability to work at pace.
• Excellent communication and influencing skills with a strong customer focus.
• Results driven with the ability to manage conflicting stakeholder priorities.
• Proactive approach with the capability to work flexibly and adapt to particular situations.
• Evidence of continued professional development (desirable).

Why Riverside?

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.

Role Profile:

• Ensure all visitors are attended to in a courteous and professional manner to contribute to a sale.
• Record contact details and promote marketing opt-in.
• Target a marketing consent rate of 60% across all platforms.
• Record all customer interactions on ContactBuilder.
• Approach sales prospects to initiate a sale in line with agreed sales targets and timescales for completion.
• Ensure sales achieved are in line with agreed dealer margin allowance.
• Take and record sales reservations in line with company processes.
• Actively manage and progress sales reservations, liaising with independent financial advisers, agents, and solicitors to achieve forecast timescales for exchange and completion.
• Promote the benefit of Easymove and part exchange to customers to assist in achieving sales targets.
• Progress applications in line with company processes and keep customers updated regularly.
• Ensure sales extras are sold in line with targets and all payments and notifications to other departments are completed in line with company processes.
• Manage the customer journey from reservation up until handover to customer care.
• Provide exceptional customer service to HBF 5-star standards.
• Keep customers informed of build updates and resolve any issues promptly.
• Ensure developments achieve an HBF customer satisfaction survey rating of 5-star, with a minimum response rate of 60%.
• Contribute to delivering an HBF 5-star product by ensuring all sales inspections of new homes are in depth and align with the build programme.
• Maintain high quality and cleanliness standards and challenge construction staff to deliver these standards.
• Conduct inspections via the company’s online QA system (Zutec).
• When customers visit the site for pre-plaster visits, home demonstrations, and stock plot visits, ensure visits are conducted in line with health and safety processes and with the site manager’s prior agreement.
• Inspect show homes and sales centres daily to ensure high presentation and cleanliness standards.
• Attend weekly sales build meetings with the site manager and/or assistant site manager.
• Provide clear communication relating to customer matters and address any actions affecting completion dates and satisfaction urgently.
• Produce and distribute meeting minutes.
• Attend development team meetings and contribute proactively to discussions on development performance, covering presentation, quality, cleanliness, and completion dates.
• Develop and maintain up-to-date knowledge of house types, standard specifications, sales extras specifications, build specifications including sustainability features and EPC ratings, and site surroundings and amenities.
• Maintain up-to-date knowledge of mortgage products, developer incentives, and affordable home ownership products, such as First Homes, to aid customers and independent financial advisers.
• Ensure the company’s procedures are followed at all times and actions, communications and advice given to customers comply with relevant statutory requirements including NHQB.
• Maintain good working relationships with key suppliers including panel solicitors and independent financial advisors.
• Prepare competitor analysis as and when required by the Head of Sales.
• Keep mandatory learning up to date and completed in line with required timescales.
• Provide ad hoc cover on other sites as required.
• Support the Head of Sales with management duties of other Sales Executives such as preparing rotas, monitoring training requirements, preparing reports and auditing compliance documentation such as NHQB documents.

Person specification:

Essential:

• Experience in a similar house building sales position within an established house building organisation.
• Experience of dealing with customers and delivering open market sale developments.
• Knowledge of relevant legislation and government regulations.
• Experience and knowledge of NHQB requirements is essential.
• High sales acumen with the ability to work at pace.
• Excellent communication and influencing skills with a strong customer focus.
• Results driven with the ability to manage conflicting stakeholder priorities.
• Proactive approach with the capability to work flexibly and adapt to particular situations.

Desirable:

• Evidence of continued professional development.

About Us:

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.