At a Glance
- Tasks: Support older residents with housing management and ensure their safety and wellbeing.
- Company: Join Riverside, a leading not-for-profit social housing organisation.
- Benefits: Competitive salary, generous pension, 25 days holiday, and personal development opportunities.
- Other info: Inclusive workplace with a commitment to diversity and equal opportunities.
- Why this job: Make a real difference in the lives of vulnerable individuals while building meaningful relationships.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26227 - 26227 £ per year.
Contract Type: Permanent
Salary: £26,227.50 per annum
Working Hours: Full time – 37.5 per week
Working Pattern: Monday to Friday 8.30am – 4pm
Location: Working across sites in Liverpool - St Luke's Court, L4 6TJ and Fountains Court, L4 1YA.
Responsibilities
- Acting as an initial point of contact both on the phone and in the reception area, ensuring a professional and supportive approach is maintained.
- Assisting in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements and maintaining confidentiality.
- Conducting tenant daily Passive Infra-Red (PIR) checks and responding to emergency calls via the emergency system when on duty.
- Liaising with internal and external agencies.
- Providing front line tenancy housing management support including money advice, benefits & health & wellbeing referrals.
- Ensuring the Riverside Health and Safety policy is fully implemented at the scheme.
- Reporting repairs and maintenance needs on behalf of the schemes and assisting customers with reporting their own repairs.
- Liaising with contractors to ensure a high service is being delivered.
- Building relationships of trust and respect with internal & external partners to promote independent living.
- Promoting and encouraging a high level of customer involvement, consultation and communication.
- Building a relationship with older people living in their schemes, providing information on availability and access to services within their local area.
- Using appropriate IT systems and maintaining professional and timely records.
- Promoting safety and protection of vulnerable adults by ensuring all safeguarding issues are investigated in line with Riverside’s safeguarding policies.
- Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met.
- Travelling to provide cover to other schemes as required.
- Ensuring compliance with Riverside’s Equality and Diversity policy.
- Understanding your role in the organisation and being accountable for your contribution to service delivery.
- Undertaking personal development and training as necessary.
- Any other relevant duties as required by the designated manager.
Qualifications
- Experience of working in a customer focused environment.
- Strong communication skills.
- Previous experience of working with vulnerable and/or older people.
- Excellent computer skills including proficiency in Microsoft Office.
Benefits
- Competitive pay & generous pension.
- 25 days holidays plus bank holidays.
- Investment in your learning, personal development and technology.
- A wide range of benefits.
Diversity and Inclusion
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.
Additional Information
The Group has offices across the UK and there may be the requirement to travel to other locations. The role will be exposed to sensitive information; therefore, confidentiality must be maintained. Flexibility during the hours of operation is required. The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices.
Person Specification
- Experience working in a customer-focused environment.
- Excellent communication and interpersonal skills.
- Experience of working with vulnerable and older people.
- Flexible and responsive attitude.
- Demonstrated IT Skills including basic proficiency in Microsoft Office.
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes. We are a leading provider of supported housing services, particularly for those affected by homelessness.
Retirement Living Concierge & Housing Support in Liverpool employer: The Riverside Group
Riverside is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and the communities they serve. With competitive pay, generous pension schemes, and a commitment to personal development, employees are empowered to grow within their roles while making a meaningful impact in the lives of vulnerable and older individuals across Liverpool. The organisation's dedication to diversity and inclusion ensures that every team member feels valued and respected, fostering a collaborative environment where everyone can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Retirement Living Concierge & Housing Support in Liverpool
✨Tip Number 1
Get to know the company! Research Riverside and understand their values, especially around inclusivity and customer service. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with tenants and colleagues, being able to express yourself clearly is key. Try role-playing common scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and support services. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Riverside team and ready to contribute to their mission.
We think you need these skills to ace Retirement Living Concierge & Housing Support in Liverpool
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in customer-focused environments. We want to see how you've gone above and beyond for customers, especially if you've worked with vulnerable or older people.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language that reflects your communication skills, as this role is all about effective interaction with tenants and colleagues.
Tailor Your Application:Don’t just send a generic application! Tailor it to the specific responsibilities and qualifications mentioned in the job description. Show us how your skills and experiences align with what we’re looking for.
Apply Early!:Remember, applications may close before the deadline, so don’t wait around! Apply through our website as soon as you can to ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at The Riverside Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retirement Living Concierge & Housing Support. Familiarise yourself with key tasks like conducting PIR checks and liaising with internal and external agencies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves interacting with tenants and various stakeholders, practice articulating your thoughts clearly. Prepare examples from your past experiences where you've successfully communicated with vulnerable individuals or resolved conflicts. This will demonstrate your strong communication skills, which are crucial for the job.
✨Highlight Your Customer-Focused Approach
Think about times when you've gone above and beyond to support customers, especially in challenging situations. Be ready to share these stories during the interview to illustrate your commitment to providing excellent service and promoting independent living for older people.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest but also helps you gauge if the organisation aligns with your values and career goals.
