At a Glance
- Tasks: Support older residents with housing management and provide excellent customer service.
- Company: Riverside, a leading housing association enhancing lives for 90 years.
- Benefits: Competitive salary, generous pension, 25 days holiday, and flexible working options.
- Other info: Inclusive workplace with opportunities for personal development and career growth.
- Why this job: Make a real difference in the lives of vulnerable people while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 26227 - 26227 € per year.
Contract Type: Permanent
Salary: £26,227.50 per annum
Working Hours: Full time 37.50 hours
Working Pattern: Monday to Friday 8.30am to 4.30pm
Location: Liverpool covering two sites Joseph William Mews Belle Vale and Sandfield Hey West Derby
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
The difference you will make as a Retirement Living Assistant:
- Acting as an initial point of contact both on the phone and in the reception area, ensuring a professional and supportive approach is maintained.
- Assisting in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements and maintaining records securely to uphold confidentiality.
About you:
- Experience of working in a customer focused environment
- Strong communication skills
- Previous experience of working with vulnerable and/or older people
- Excellent computer skills including proficiency in Microsoft
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 25 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.
Role Profile:
- Act as an initial point of reference on the phone or in a reception area as required
- Assist in the provision of comprehensive housing management including working with tenancy agreements
- Carry out day to day office administration functions to ensure that all records and files are maintained and held securely, and that the confidentiality of information is upheld
- Report repairs and maintenance needs on behalf of the customer following agreed procedures
- Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc
- Work in line with, monitor and report any discrepancies in health and safety standards within schemes
- Ensure that the companies Health and Safety policy is fully implemented at the scheme
- Promote and encourage a high level of customer involvement, consultation and communication
- Monitor standards of maintenance and cleanliness by conducting regular site inspections
- Use appropriate IT systems and maintain professional and timely records
- Adhere to agreed Riverside’s safeguarding policies and procedures in every aspect of service delivery
- Monitor and meet relevant health and safety standards in properties
- Monitor the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective
- Work with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met
- Travel, within a reasonable distance, to provide cover to other schemes as required
- Ensure compliance with Riversides’ Equality and Diversity policy in respect of employment and service delivery
- Understand your role in the organisation and be accountable for your contribution to service delivery within Retirement Living and the organisation
- Understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
- Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care and support
- Any other relevant duties as required by the designated manager
Knowledge, Skills and Experience:
Essential:- Experience working in a Customer Focused environment
- Excellent Communication Skills
- Experience of working with vulnerable and older people
- Flexible and responsive attitude
- Demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel
- Formal care, support or housing qualification
- A full, clean driving licence
Retirement Living Assistant in Liverpool employer: The Riverside Group
Riverside is an exceptional employer, dedicated to enhancing the lives of our customers while fostering a supportive and inclusive work environment. With competitive pay, generous benefits, and a strong commitment to employee development, we empower our staff to grow both personally and professionally. Located in Liverpool, our Retirement Living Assistant role offers the unique opportunity to make a meaningful impact in the community, working alongside a passionate team that values diversity and prioritises customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Retirement Living Assistant in Liverpool
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the retirement living sector. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Riverside and understanding their values. Show us how your experience aligns with their mission to enhance everyday lives, especially for vulnerable and older people.
✨Tip Number 3
Practice common interview questions related to customer service and working with older people. We want to see your strong communication skills shine through, so rehearse your answers with a friend or in front of the mirror!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in the interviewer’s mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Retirement Living Assistant in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retirement Living Assistant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can make a difference at Riverside!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with vulnerable and older people. Share specific examples of your experience and how it aligns with our values at Riverside.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Early!:Don’t wait until the last minute to submit your application. We may close applications early if we find the right candidate, so get your CV and cover letter in as soon as possible through our website. We can’t wait to hear from you!
How to prepare for a job interview at The Riverside Group
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Retirement Living Assistant. Familiarise yourself with the job description and think about how your past experiences align with the tasks mentioned, like working with tenancy agreements and supporting vulnerable individuals.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to interact effectively with customers. Think of situations where you’ve successfully resolved issues or provided support, especially in a customer-focused environment.
✨Demonstrate Your IT Proficiency
Brush up on your Microsoft Office skills, particularly Word and Excel, as these will be essential in your day-to-day tasks. Be ready to discuss any specific IT systems you've used in previous roles and express your willingness to learn new ones.
✨Emphasise Your Flexibility
The role requires a flexible and responsive attitude, so come prepared with examples that showcase your adaptability. Whether it’s adjusting to changing priorities or covering different sites, showing that you can handle various situations will impress the interviewers.
