Resource & Capacity Planner – CCaaS & Forecasting in Liverpool

The Riverside Group in Liverpool seeks a Resource & Capacity Manager responsible for leading resource planning and management in a contact centre environment. The role requires senior level experience and knowledge of CCaaS platforms, with responsibilities including forecasting demand and optimizing service performance. Benefits include competitive pay, flexible working options, and a robust pension plan. Applications are welcome from individuals with a passion for making a difference in social housing. #J-18808-Ljbffr