Planner/ Scheduler in Liverpool

Job Title: Planner/Scheduler
Contract Type: Permanent
Salary: £26,000.12 (£28,678.60 after 12 months successful performance in the role)
Working Hours: 35 hours per week, full time
Working Pattern: Monday to Friday, Hybrid
Location: Liverpool, Speke

The difference you will make as a Planner/Scheduler
You will support the Fire Risk Surveying and Fire Door Inspection team by carrying out appointment planning and coordination of inspections and where appropriate contractor attendance to support intrusive investigation works, making good of disturbed finishes and general administration activities to support service delivery of Fire Risk Assessments & Fire Door Inspections.

About you

• Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.
• Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.

Role Profile

• Utilise I.T. systems to undertake appointment planning, allocating inspections to fire risk assessors and fire door inspectors, monitoring and updating records accurately.
• Ensure appropriate approval is received for new order requests, where contractors are required for intrusive investigations or making good.
• Liaise with customers, clients and work colleagues, primarily by telephone, Teams and email, to ensure inspections are planned and carried out as required.
• Create, maintain and store documents in accordance with the approved systems to ensure records can be located efficiently.
• Prepare routine correspondence, including reports, letters and email communication, in an accurate and professional manner.
• Collate and check information, including The Riverside Group (TRG) reports, for completeness and accuracy, referring issues to the appropriate person in a timely manner.
• Manage enquiries effectively, providing clear and accurate advice or signposting as appropriate, escalating complaints and complex queries via the agreed route.
• Schedule inspections to operative diaries based on working postcode area and priority.
• Provide secondary appointment for inspectors to return to complete any outstanding inspection whilst on-site with the customer.
• Reassign or reschedule any appointments that were not attended due to operational or client reasons.
• Regularly check inspectors diaries are fully optimised.
• Update the scheduling system of any inspector on annual leave or sickness.
• Ensure all inspections have been attended and updated at the end of the day.
• Produce reporting in support of team management.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Contribute to the continuous improvement of processes and procedures.
• Ensure that all data protection requirements are met in accordance with TRG’s policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with TRG’s policy, procedures and statutory requirements.

Person Specification

Essential

• Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.
• Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
• Results driven with strong analytical skills, including the ability to critically analyse information, and experience of providing meaningful management information.
• Excellent team player who can work flexibly to meet business requirements.
• Proficient in the use of Microsoft Office 365 suite of software.

Desirable

• Knowledge of and experience using Open Housing, Salesforce, or a similar Housing Management system.
• Experience of working within social housing.
• 12 months experience of booking inspections or repairs using a scheduling system or Microsoft outlook diaries.

Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits