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- Tasks: Be the friendly face of security, ensuring safety and support for residents at night.
- Company: Join Riverside, a housing association dedicated to enhancing lives and communities.
- Benefits: Enjoy competitive pay, generous holidays, flexible hours, and personal development opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a supportive environment.
- Qualifications: Customer service experience and basic IT skills are essential; training provided.
- Other info: Diverse and inclusive workplace with guaranteed interviews for applicants with disabilities.
The predicted salary is between 25673 - 28240 £ per year.
Contract Type: Permanent
Salary: £25,673.65 per annum, plus 10% Night Allowance
Working Hours: 37.5 hours per week, full time
Working Pattern: 4 nights and 4 nights off on a rolling rota
Location: Powerhouse 300, Liverpool
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
The difference you will make as a Night Concierge and Security Assistant:
- Act as an initial point of reference on the phone, or in a reception area as required.
- Use company intranet (RIC), e‑mail and other basic correspondence where appropriate and necessary.
- Implement night security systems, ensuring overall safety and security of the scheme.
- Respond to faults as discovered.
- Monitor access to schemes and visitors.
- Meet the requirements of health and safety policies and practices.
- Report incidents and anti‑social behaviour.
- Carry out domestic tasks (cleaning communal areas) to a high standard.
- Effective recording of information.
- Implement policies and procedures to ensure effective service delivery.
- Advise management promptly of any signs of problems or concerns about a client.
- Report repairs to maintenance contractors by using appropriate systems.
- Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
- Promote and encourage a high level of client involvement, consultation and communication.
- Understand your role in the organisation and be accountable for your contribution to maximise profitability.
- Understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
- Understand that your efforts will be client led.
- Understand that Riverside is a nationally focused organisation and be accountable for adhering to the agreed corporate policies and procedures.
- Work within a multi‑disciplinary team of housing and support staff, and meet the requirements of a rota system.
Other Information:
- You will be required to work a range of shifts on a 24 hour, 7 days per week rota basis.
- You will undertake regular training to enable you to deliver your role safely.
- From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager.
- The role holder is expected to be committed to equal opportunities and to promote non‑discriminatory practices in all aspects of work undertaken.
Person specification:
Essential:- Experience of working in a customer focused environment.
- To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
Applications may close before the deadline, so please apply early to be considered.
Night Concierge & Security Assistant in Liverpool employer: The Riverside Group
Contact Detail:
The Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge & Security Assistant in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Riverside. Understand their values and mission, and think about how you can contribute to their goals as a Night Concierge and Security Assistant.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and security. Think of examples from your past experiences that showcase your skills and how you handle challenging situations.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. It shows that you take the opportunity seriously and respect the company culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re a perfect fit!
We think you need these skills to ace Night Concierge & Security Assistant in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-focused roles and any relevant IT skills. We want to see how you can bring your unique background to the Night Concierge and Security Assistant position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about working with us at Riverside and how your values align with ours. Keep it personal and engaging!
Showcase Your Flexibility: Since this role involves working flexible hours, mention any previous experience you have with shift work or adapting to changing schedules. We appreciate candidates who can meet our customers' needs!
Apply Early!: Don’t wait until the last minute to submit your application. We might close applications before the deadline if we find the right fit, so get your CV and cover letter in as soon as possible through our website!
How to prepare for a job interview at The Riverside Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Night Concierge and Security Assistant. Familiarise yourself with the job description, especially the key tasks like implementing security systems and monitoring access. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be ready to share examples from your past experiences where you've excelled in customer service. Think about situations where you resolved issues or went above and beyond for clients. This will demonstrate your commitment to providing excellent service, which is crucial for Riverside.
✨Brush Up on IT Skills
As the job requires basic proficiency in Microsoft Office and a willingness to learn new IT systems, it’s a good idea to refresh your knowledge of Word and Excel. You might even want to practice using similar software if you’re not familiar with Riverside's specific systems. Being tech-savvy will give you an edge during the interview.
✨Emphasise Your Flexibility
The role involves working flexible hours, so be prepared to discuss your availability and willingness to adapt to different shifts. Highlight any previous experience you have with shift work or lone working, as this will reassure the interviewer that you can handle the demands of the position.
