Compliance Coordinator in Liverpool

Contract Type: Permanent

Salary: £29,908.04 per annum (£32,889.28 per annum after 12 months successful performance)

Working Hours: 35 Hours per week

Working Pattern: Monday – Friday, Hybrid

Location: Speke, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.

The difference you will make as a Compliance Co‑Ordinator:

• Support Building Safety shared spaces by co‑ordinating compliance activity and administering compliance systems and maintenance and services contracts, to ensure adherence to statutory and regulatory requirements, providing efficient and effective planning, administrative and technical support as required.

About you:

• Experience of working within an Asset Services team, ideally supporting compliance activity.
• Effective contract management skills, including supporting the management of service and maintenance contracts.
• Clear understanding of risk management and compliance requirements for areas of risk.
• Effective stakeholder management, both internally and externally to the organisation, including the ability to successfully persuade and influence others.
• Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.

Why Riverside?

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile:

• Manage compliance enquiries effectively, providing clear, supportive and accurate advice or signposting as appropriate, escalating complaints and complex queries via the appropriate channels to ensure effective resolution.
• Co‑ordinate compliance activities for a range of stakeholders, including contractors, consultants, Group colleagues and customers, to ensure compliance works are carried out effectively and in line with statutory and regulatory requirements.
• Assist in monitoring progress of compliance works, including works carried out by third‑party contractors, ensuring contract obligations are fulfilled in line with agreed performance frameworks, and under performance is escalated via agreed routes.
• Co‑ordinate post inspections of works to ensure adherence to specifications and work orders and compliance with statutory and regulatory requirements and Group policies and standards.
• Maintain accurate compliance records, including logging of reports, risk assessments and certificates using appropriate systems, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required.
• Provide a range of administrative support to the Compliance Teams, including preparing and providing work orders, resolving invoice queries, running reports and producing budgetary and performance information as required to ensure compliance activity is carried out effectively and in line with statutory and regulatory requirements.
• Support the Compliance Officers as required in the management of compliance certificate activity, including checking, processing, communicating to appropriate stakeholders, storage and anniversary planning to ensure robust compliance across the Group.
• Process payments for approved contracted works as required, ensuring expenditure is robustly managed in line with the Group’s financial controls.
• Manage internal and external stakeholders effectively, including colleagues, third‑party suppliers, solicitors and Environmental Health Officers, providing advice and support and building constructive working relationships to effectively deliver the Group’s compliance objectives.
• Ensure internal business processes are followed in line with the Group’s policy, procedures and statutory requirements.
• Contribute to the continuous improvement of processes and procedures.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.

Additional Information:

The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role, albeit that regular support will be required to teams in London and Liverpool. The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times. In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. The role holder is expected to be committed to equal opportunities and to promote non‑discriminatory practices in all aspects of work undertaken.

Person Specification:

• Experience of working within an Asset Services team, ideally supporting compliance activity.
• Effective contract management skills, including supporting the management of service and maintenance contracts.
• Clear understanding of risk management and compliance requirements for areas of risk.
• Effective stakeholder management, both internally and externally to the organisation, including the ability to successfully persuade and influence others.
• Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
• Results driven with strong analytical skills, including the ability to critically analyse information, and experience of providing meaningful management information.
• Excellent team player who can work flexibly to meet business requirements.
• Proficient in the use of Microsoft Office.
• Knowledge of Compliance Information and Communications Technology (ICT) systems including Housing Management Systems e.g. Academy/Open Housing management, C365, Promaster.

• Experience working for a housing associations repairs/maintenance department or in a contractors repairs/scheduling office.
• Experience of successfully undertaking a similar role in asset compliance or health and safety, supporting compliance teams and carrying out a range of coordinator and administrative duties.
• Knowledge of and experience using Open Housing, or a similar Housing Management System.

About Us:

Riverside is one of the UK’s leading not‑for‑profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Locations: Estuary Blvd, Liverpool, L24 8RF, GB