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- Tasks: Ensure top-notch quality and compliance in customer service while driving improvement initiatives.
- Company: A leading UK housing association committed to quality and inclusivity.
- Benefits: Competitive pay, hybrid working, and a supportive work culture.
- Why this job: Make a real difference in customer service and enhance community living.
- Qualifications: Strong customer focus and excellent communication skills.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 22000 - 30000 £ per year.
A UK housing association is seeking a Business Assurance Officer in Liverpool. This role involves delivering quality assurance across the Customer Service Directorate, conducting reviews of policies, and supporting teams in developing actionable improvement plans.
Ideal candidates will demonstrate strong customer focus and have excellent communication skills. The position offers competitive pay and a hybrid working pattern, fostering a supportive and inclusive work environment.
Business Assurance Trainee — Quality, Compliance & Improvement in Liverpool employer: The Riverside Group
Contact Detail:
The Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Assurance Trainee — Quality, Compliance & Improvement in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those already working at the organisation. A friendly chat can give us insights and might even lead to a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality assurance and customer service. We can role-play with friends or use online resources to boost our confidence.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise. We should also prepare examples of how we've handled customer feedback or improved processes in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Business Assurance Trainee — Quality, Compliance & Improvement in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer focus and communication skills, as these are key for the Business Assurance Trainee role. We want to see how your experiences align with the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about quality assurance and how you can contribute to our Customer Service Directorate. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Attention to Detail: In this role, attention to detail is crucial. When submitting your application, double-check for any typos or errors. A polished application reflects your commitment to quality, which is exactly what we’re looking for at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need to make your application stand out. Let’s get your journey started with us!
How to prepare for a job interview at The Riverside Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Business Assurance Officer. Brush up on quality assurance principles, compliance standards, and improvement strategies relevant to customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've demonstrated a strong customer focus. Think about times when you went above and beyond to meet customer needs or contributed to improving customer satisfaction. This will highlight your alignment with the organisation's values.
✨Communicate Clearly
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your responses and ensure you can convey your ideas effectively during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the company culture, and the specific challenges they face in quality assurance. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
