At a Glance
- Tasks: Support vulnerable individuals in rebuilding their lives through guidance and practical assistance.
- Company: Join a compassionate organisation dedicated to empowering those in need.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with opportunities for training and career advancement.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: Experience with vulnerable groups and a caring, resilient attitude are essential.
The predicted salary is between 28031 - 28031 £ per year.
Contract Type: Fixed Term – ending 31/03/2027
Salary: £28,031.56 per annum
Working Hours: Full Time – 37.5 hours per week
Working Pattern: Monday to Sunday, rolling rota to include early starts and weekends. 5.30am-3pm
Location: Marsh Way House, Wakefield
The difference you will make as a Support Worker:
You will be working from one of our supported services providing support to customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. You will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.
About you:
- A Car is essential as the role requires travel to identify and support rough sleepers in the Wakefield district
- Experience of working with vulnerable people
- Experience of delivering structured support and risk management
- To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
- An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
- Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working
Role Profile:
- Deliver a support service
- Facilitate the referral process into the service and assess potential new customers.
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
- Work with customers to maintain a safe environment by reporting repairs and health and safety concerns.
- Clean and prepare rooms as appropriate.
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service.
- Develop and maintain local partnerships to provide a holistic range of support for customers.
- Carry out day-to-day administration and operational duties.
Other Duties:
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
- You will be required to travel to different properties within the defined area as and when required.
- Use the Lone Worker system as and when necessary.
- Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure framework (health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.).
- Deliver your role in line with Riverside company values – “Our Riverside Way”.
- Participate in team meetings, attend regular supervisions and reflecting practice sessions.
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
- From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.
Essential Knowledge & Experience:
- A Car is essential as the role requires travel to identify and support rough sleepers in the Wakefield district
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Experience of delivering structured support and risk management.
- Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
- Previous experience in positively resolving incidents.
- Demonstrate initiative and confidence to make and act on decisions.
- Competent administrative and IT skills (to be able to produce reports and other communications).
Desirable:
- Knowledge of Psychological or Trauma Informed approaches to support.
- Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results.
- Knowledge of current benefit systems.
- Experience of working in a care and support environment.
Outreach Support Worker: Housing & Empowerment in Leeds employer: The Riverside Group
At Riverside, we pride ourselves on being an exceptional employer, offering a supportive and empowering work culture that prioritises the well-being of both our employees and the vulnerable communities we serve. Located in Wakefield, our team enjoys comprehensive training opportunities, flexible working hours, and the chance to make a meaningful impact in the lives of individuals facing homelessness. Join us to be part of a dedicated team that values resilience, empathy, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Outreach Support Worker: Housing & Empowerment in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sector, attend local events, or join online forums. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Show your passion! When you get an interview, make sure to express why you care about supporting vulnerable people. Share personal stories or experiences that highlight your empathy and resilience.
✨Tip Number 3
Be prepared for anything! The role can be challenging, so think about how you would handle tough situations. Practise answering scenario-based questions to show you're ready for the real deal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there, making it super easy for us to connect.
We think you need these skills to ace Outreach Support Worker: Housing & Empowerment in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with vulnerable people and any relevant skills. We want to see how you can bring your unique background to the role!
Show Your Empathy:In your written application, let us know about your caring nature and how you've supported others in tough situations. We value empathy and resilience, so share those stories that showcase your strengths.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your experiences and qualifications shine through without unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at The Riverside Group
✨Know Your Stuff
Make sure you understand the role of an Outreach Support Worker inside out. Familiarise yourself with the key responsibilities, like connecting customers with support agencies and managing their needs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Share Your Experiences
Be ready to discuss your past experiences working with vulnerable people. Whether it's through professional roles or personal experiences, sharing specific examples can demonstrate your empathy and understanding of the challenges faced by those you’ll be supporting.
✨Show Your Resilience
This role can be tough, so be prepared to talk about how you've handled challenging situations in the past. Highlight your resilience and ability to leave work at work, as this is crucial for maintaining a healthy work-life balance in such a demanding job.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the organisation.
