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- Tasks: Support the Leasehold Asset Services Team with essential admin and coordination tasks.
- Company: Join Riverside, a leading not-for-profit housing association making a real difference.
- Benefits: Enjoy a competitive salary, flexible working, and investment in your personal development.
- Why this job: Be part of a team that revitalises communities and supports those in need.
- Qualifications: 5 GCSEs Grade C or above and experience in administration and claims management.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 19900 - 25000 £ per year.
Overview
Job Title: Leasehold Asset Services Administrator
Contract Type: Permanent
Salary: £24,975.62 Per Annum (£27,373.70 is achieved after 12 months successful performance in the role) Per Annum
Working Hours: 35 hours per week
Working Pattern: Monday-Friday between 9am – 5pm, Hybrid
Location: Liverpool
Difference you will make
Provide comprehensive office administration by undertaking clerical and coordination activities to support service delivery within the Leasehold Asset Services Team.
About you
We are looking for someone who has:
- Proven track record of providing administrative services
- 5 GCSE’s Grade C or above or equivalent NVQ
- Experience of managing and co-ordinating insurance and legal claims
- Experience of organising meetings and liaising with suppliers
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered
Role Profile
- Perform administrative and clerical tasks for a variety of asset services activities within the RHO portfolio, in accordance with Riverside’s policies and procedures
- Ensure a high quality customer focused service is provided at all times.
- Create and maintain filing and database records, ensuring they are current, accurate and compliant with relevant policies and procedures.
- Respond to queries from customers and stakeholders within agreed timescales, whilst promoting a culture of ‘customer care’ and continuous improvement.
- Maintain CRM records, ensuring all customer interactions are noted on appropriate systems.
- Act as an administrative focal point for complaints, First Tier Tribunals and insurance and legal claims, providing administrative support including arranging attendance at tribunals, carrying out investigative work as appropriate including liaison with leaseholders and third parties, bringing cases to a satisfactory and timely conclusion where possible and recording the outcome using appropriate systems and in the agreed format.
- Maintain accurate asset records on behalf of RHO, using appropriate systems, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required
- Raise purchase orders as required using relevant systems, ensuring goods are receipted, payment is arranged within agreed timescales and appropriate budgets are impacted.
- Process leaseholder consent to alterations.
- Manage customer enquiries effectively, escalating complaints and complex queries via the appropriate channels to ensure effective resolution.
- Ensure internal business processes are followed in line with the Group’s policy, procedures and statutory requirements.
- Contribute to the continuous improvement of processes and procedures.
- Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
- Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
- Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
- Organise and coordinate events including meetings and conferences; booking venues, accommodation, catering, transportation and any other resources to ensure they meet requirements and operate efficiently.
- Compile information and prepare documents in a variety of formats; to include: copy and audio typing, formatting and review.
- Provide Personal Assistant (PA) support to members of the team as required.
Person specification
Knowledge, Skills and Experience
- Proven track record of providing administrative services
- 5 GCSE’s Grade C or above or equivalent NVQ
- Experience of managing and co-ordinating insurance and legal claims
- Experience of organising meetings and liaising with suppliers
- Proficient with Microsoft Word, PowerPoint and Excel
- Ability to show initiative and propose solutions to issues identified
- Results focused with the ability to take ownership of tasks
- Excellent team player who can work flexibly to meet business requirements
- Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities
- Customer focusedwith excellent written and verbal communication skills,with the ability to work at all levels within the business
- Previous experience of using CRM software
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
- Locations Estuary Blvd, Liverpool, L24 8RF, GB
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Leasehold Asset Services Administrator employer: The Riverside Group
Contact Detail:
The Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Asset Services Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Riverside and the role of Leasehold Asset Services Administrator. Know your stuff about their values and how you can contribute to their mission. This will show you're genuinely interested!
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. Focus on your administrative experience and how it aligns with the job requirements. Confidence is key, so get comfortable talking about your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Riverside team. Get your application in early to avoid missing out!
We think you need these skills to ace Leasehold Asset Services Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Leasehold Asset Services Administrator role. Highlight your administrative experience and any relevant skills that match the job description. We want to see how you fit into our Riverside family!
Show Off Your Skills: Don’t hold back on showcasing your proficiency with Microsoft Word, PowerPoint, and Excel. If you've got experience managing insurance and legal claims, make it known! We love seeing candidates who can hit the ground running.
Be Customer-Focused: Since this role is all about providing excellent customer service, share examples of how you've gone above and beyond for customers in the past. We’re all about enhancing everyday lives at Riverside, so show us your customer care skills!
Apply Early!: Remember, applications might close before the deadline, so don’t wait around! Head over to our website and get your application in as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at The Riverside Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Leasehold Asset Services Administrator. Familiarise yourself with the key responsibilities like managing insurance claims and coordinating meetings. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your administrative skills and experience with CRM software. Think about times when you successfully managed a project or resolved a customer issue. This will help you illustrate your capabilities effectively during the interview.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in this role. This not only shows your interest but also helps you determine if Riverside is the right fit for you.
✨Be Yourself
While it's important to be professional, don’t forget to let your personality shine through. Riverside values diversity and inclusion, so being authentic can help you connect with your interviewers. Remember, they want to see the real you!
