At a Glance
- Tasks: Support vulnerable customers and assist the contract management team with excellent communication.
- Company: Join The Riverside Group, a supportive organisation dedicated to making a difference.
- Benefits: Enjoy 25 days holiday, competitive salary, and personal development opportunities.
- Other info: Part-time evening role with a permanent position and growth potential.
- Why this job: Make a real impact in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26251 - 26251 £ per year.
The Riverside Group is seeking a Customer Service Assistant in Hull to provide support to the contract management team. The role involves excellent communication skills and the ability to work with vulnerable customers while maintaining high service standards.
This permanent position offers a salary of £26,251.43 annually for part-time hours, including benefits such as 25 days holidays and personal development opportunities.
Housing Support & Customer Service Assistant - Evenings employer: The Riverside Group
The Riverside Group is an excellent employer, offering a supportive work environment in Hull where you can make a real difference in the lives of vulnerable customers. With a commitment to employee development and generous benefits including 25 days of holiday, this role as a Housing Support & Customer Service Assistant not only provides meaningful work but also fosters personal growth and a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support & Customer Service Assistant - Evenings
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Riverside Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Riverside Group and let us see your personality shine through!
We think you need these skills to ace Housing Support & Customer Service Assistant - Evenings
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Riverside Group.
Get Familiar with Our Brand:Before applying, take some time to learn about The Riverside Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Riverside Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Riverside Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Riverside Group will surely appreciate.
