At a Glance
- Tasks: Support customers with complex needs and promote their independence and wellbeing.
- Company: Riverside, a housing association dedicated to enhancing lives and communities.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with opportunities for travel and flexible working hours.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Experience in housing management and a caring, resilient attitude.
The predicted salary is between 25000 - 30000 £ per year.
Contract Type: Permanent
Salary: £28,764.24 Per Annum
Working Hours: Full Time - 37.5 Hours
Working Pattern: Monday to Friday
Location: Protheroe House, Haringey
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as Housing Coordinator
The Housing Coordinator is responsible for delivering tailored, outcome-focused support to customers with complex and multiple needs, by promoting customer empowerment, independence, and wellbeing. The role involves working collaboratively as part of a committed team that puts the customer first by providing an outstanding housing management service across a defined geographical area. The post holder will contribute to the safe and effective operational management of care and support services by undertaking a range of tasks that ensure compliance, quality, and best practice in social housing.
About you
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Experience of working within house management.
- Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
- Previous experience in positively resolving incidents.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Benefits
- Competitive pay where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers.
- Prepare files and case notes in readiness for court.
- Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits.
- Work directly with customers to monitor or reduce issues of anti-social behaviour within the service.
- Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing.
- Ensure customers have a clear understanding of their responsibilities regarding the payment of rent and service charges and their impact on maintaining their tenure.
- Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately.
- Monitor and assist in maintaining health and safety requirements standards.
- To monitor and liaise the delivery of service contracts across a designated patch of schemes including lifts, heating fire equipment, gardening etc.
- Deliver an Administration Service.
- Carry out administrative tasks to support efficient running of the service.
- Produce reports and other written documentation as required to support housing management delivery.
- Maintain and update clear, accurate and strength-based records on the appropriate digital platform in a timely manner.
- Assist schemes in daily operational tasks, including answering phones and working on Reception, as required.
- Assisting with the monitoring of income and expenditure, as well as petty cash for the required services as and when required.
- To ensure that the company’s Health and Safety policy is fully implemented at all designated schemes, ensuring customers are aware of the provision of security at schemes at all times.
Other Information
You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours. You will be required to travel to different properties within the defined area as and when required. Use the Lone Worker system as and when necessary. Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Framework (e.g. health).
Housing Coordinator employer: The Riverside Group
Riverside is an exceptional employer dedicated to enhancing the lives of our customers and communities. With a strong focus on employee development, we offer a supportive work culture that values teamwork, empathy, and resilience, ensuring that our Housing Coordinators can make a meaningful impact in the lives of those they serve. Located in Haringey, our commitment to social housing and community support provides unique opportunities for personal and professional growth within a dynamic and fulfilling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Riverside's values and mission. Think about how your experiences align with their focus on customer empowerment and support. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to handling complex needs and working within a team. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Riverside team and making a difference in the community.
We think you need these skills to ace Housing Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Housing Coordinator role. Highlight any relevant experience in housing management and your understanding of the challenges faced by vulnerable groups.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to Riverside's mission. Be sure to mention specific examples from your past that demonstrate your caring and empathetic nature.
Showcase Your Team Spirit:Since this role involves working collaboratively, make sure to emphasise your ability to work well in a team. Share instances where you've successfully collaborated with others to achieve a common goal, especially in challenging situations.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate!
How to prepare for a job interview at The Riverside Group
✨Know Your Stuff
Before the interview, make sure you understand Riverside's mission and values. Familiarise yourself with the challenges faced by vulnerable customer groups and think about how your experience aligns with the role of Housing Coordinator. This will help you demonstrate your passion for making a difference.
✨Showcase Your Empathy
As a Housing Coordinator, empathy is key. Prepare examples from your past experiences where you've successfully supported individuals with complex needs. Highlight your ability to listen, understand, and respond to their unique situations, showing that you can put customers first.
✨Team Player Vibes
Riverside values collaboration, so be ready to discuss how you've worked effectively in teams before. Share specific instances where you contributed to a team goal or helped resolve conflicts, showcasing your caring and flexible attitude.
✨Be Ready for Scenarios
Expect scenario-based questions that assess your problem-solving skills. Think about potential incidents you might face as a Housing Coordinator and how you would handle them. This will show your resilience and can-do attitude, which are essential for the role.
