At a Glance
- Tasks: Lead and inspire a team to maintain clean and safe communal spaces for residents.
- Company: Join Riverside, a diverse and inclusive employer committed to community well-being.
- Benefits: Enjoy competitive pay, generous holidays, flexible working, and personal development opportunities.
- Other info: Be part of a supportive culture that values innovation and teamwork.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience managing large teams and excellent customer service skills required.
The predicted salary is between 38632 - 38632 € per year.
Contract Type: Permanent
Salary: £38,632.07 per annum
Working Hours: 35 Hours per week
Working Pattern: Monday-Friday
Location: Millwall, London
The difference you will make as an Estate Services Supervisor:
Estate services are a hub of customer-focused teams pooling our expertise to strengthen front-line operations. As part of Riverside property services, we work closely with our internal partners. The Estate Services team provides a high quality, cost effective & responsive cleaning and grounds maintenance service, working closely with the regional housing teams, landlord services, residents and external contractors.
About you:
- Experience with managing large teams of operatives, 20+ staff.
- Experience within social housing sector.
- Excellent customer service skills and ability to manage expectations.
- A ‘can-do’ attitude and solutions-driven, innovative approach that has successfully modernised services.
Benefits:
- Competitive pay & generous pension.
- 28 days holidays plus bank holidays.
- Flexible working options available.
- Investment in your learning, personal development and technology.
- A wide range of benefits.
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Role Profile:
- Inspire, motivate and develop a confident, highly skilled team who are focused on keeping our grounds and communal spaces clean, safe and highly desirable, exceeding customer expectations and delivering high levels of satisfaction.
- Manage, monitor and support the Estates Services Operatives and Concierge Service staff – to ensure excellent services are provided to residents and continuous improvement is maintained.
- Proactively liaise with all Customers to ensure their views are central to driving service delivery and standards.
- Contribute to the quality and health and safety of the environment by becoming a champion for customers taking responsibility for making our estates and communal areas a great place to live.
- Respond quickly and efficiently to emergencies, across schemes and outside normal working hours on occasions.
- Develop and implement systems and processes that ensure an efficient estate management service for your area, working with your colleagues and housing staff to understand the best approach for individual schemes.
- Contribute to excellent management of our homes by taking a holistic approach to estate management – recognising how issues of ASB, vandalism and fly-tipping impact on estates and working with housing teams to prevent misuse.
- Make best use of environmental improvement funds, recommending improvements to estates and working with colleagues and stakeholders to create vibrant neighbourhoods.
- Contribute to the development of new services that reflect customer’s needs, tailored to respond to the environment and customers.
Customer services:
- Ensure excellent customer services resolving queries at the first point of contact.
- Take ownership and responsibility for everything you do striving to perform at a high level at all times.
- Ensure you are the friendly face, welcoming voice and reliable person at every interaction; managing all customer requests for assistance or information.
- Communicate clearly at all levels, being responsive, caring and managing challenging conversations with calm and efficiency.
- Get to know our service, improving service delivery by creating a fantastic experience for residents at every contact; and ensuring high levels of customer satisfaction.
Staff management:
- Create an enthusiastic team, who are knowledgeable, determined and able to ensure all customer contact is a positive experience.
- Create a team culture which supports and fosters a positive team spirit.
- Coach and train team members so that they are the very best that they can be and fully understand the health & safety environment in which they work.
- Effectively manage and oversee supplies of equipment and services such as tree management contract, vehicle leases, uniforms & PPE provision, cleaning and caretaking product supply, equipment, machinery and plant acquisition and maintenance, provision of agency cover staff, domestic and fly tipped waste removal and disposal and to ensure that demonstrable value for money is central to all areas of service delivery.
- Manage performance quickly and effectively.
Modernising the service:
- Support better ways of working that drive efficiency, promote excellence and ensure value for money.
- Engage in a culture of developing innovative solutions and services that enhance our business, deliver on value for money and reflect our values.
- Meet KPIs achieving upper quartile performance.
- Maintain up to date knowledge and understanding of best practice in customer services continually learning, developing and improving.
Collaborative & team working:
- Create and enhance internal collaboration ensuring a high level of performance is maintained.
- Work with staff across all services to focus on getting the right solution first time for our residents.
- Take ownership and responsibility for everything you do striving to perform at a high level at all times.
- Support your colleagues by coordinating your work to meet demand and training less experienced staff members.
- Contribute to creating and reviewing procedures for how you and your colleagues work, resolving issues as a team so that we can continually learn and improve.
Person specification:
- Essential:
- Experience with managing large teams of operatives, 20+ staff.
- Experience within social housing sector.
- Excellent customer service skills and ability to manage expectations.
- A ‘can-do’ attitude and solutions-driven, innovative approach that has successfully modernised services.
- Confidence and strong communication skills, and an understanding of how to manage difficult conversations face to face.
- An excellent understanding of health & safety legislation (including fire safety) relating to estates management.
- Management experience across a range of different roles from Concierge service to Caretaking.
- Educated to a good standard in English, Maths and IT.
- Desirable:
- IOSH.
- Full UK driving licence.
Estates Services Supervisor employer: The Riverside Group
Riverside is an exceptional employer, offering a supportive and inclusive work environment in Millwall, London, where you can thrive as an Estates Services Supervisor. With competitive pay, generous pension schemes, and a commitment to personal development, we empower our employees to grow while fostering a culture of collaboration and innovation. Join us to make a meaningful impact on the community, ensuring our estates are clean, safe, and welcoming for all residents.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Services Supervisor
✨Tip Number 1
Network like a pro! Get out there and connect with people in the social housing sector. Attend local events, join relevant online groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer service. Think about your past experiences and how they align with the role of an Estates Services Supervisor. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your ‘can-do’ attitude! During interviews, share examples of how you’ve tackled challenges in previous roles. Highlight your innovative solutions and how you’ve modernised services. This will demonstrate that you’re the right fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board with Riverside!
We think you need these skills to ace Estates Services Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing large teams and working within the social housing sector. We want to see how your skills align with the role of Estate Services Supervisor!
Show Off Your Customer Service Skills:Since excellent customer service is key for this role, share specific examples of how you've managed expectations and resolved issues in the past. Let us know how you’ve gone above and beyond for customers!
Demonstrate Your Can-Do Attitude:We love a solutions-driven approach! In your application, mention any innovative ideas or improvements you've implemented in previous roles. Show us how you can modernise services and drive efficiency.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Riverside Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Estate Services Supervisor inside out. Familiarise yourself with the responsibilities mentioned in the job description, especially around managing large teams and delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves managing a team of over 20 operatives, be prepared to discuss your leadership style. Think of specific examples where you've inspired or motivated a team, resolved conflicts, or improved service delivery. Highlighting your experience in the social housing sector will also give you an edge.
✨Demonstrate Your Problem-Solving Ability
The job requires a solutions-driven approach, so come ready with examples of how you've tackled challenges in previous roles. Whether it's dealing with difficult conversations or improving processes, showing that you can think on your feet and adapt will impress the interviewers.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Remember, they want to see your enthusiasm!
