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- Tasks: Support customers in finding employment and training opportunities while managing a caseload.
- Company: Riverside is a unique housing association dedicated to enhancing lives and revitalising communities.
- Benefits: Enjoy flexible working, personal development investment, and a diverse workplace culture.
- Why this job: Make a real impact by helping others achieve their career goals in a supportive environment.
- Qualifications: Experience in customer support, excellent communication skills, and a can-do attitude are essential.
- Other info: Riverside values diversity and offers guaranteed interviews for applicants with disabilities.
The predicted salary is between 30000 - 40000 £ per year.
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter outlining how your experience meets the essential criteria. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as an Employment & Training Officer:
- Deliver a quality, effective Employment & Training service to customers to support them towards becoming economically active.
- Work in collaboration with partner organisations to develop engagement strategies with local and national employers, and other partner agencies.
- Develop new employment, training and volunteering opportunities to match local skills gaps with the needs of our customers.
- Manage a caseload of customers delivering employment, training, skills and volunteering activities within a specified area.
- Maintain a presence across your patch, on average one day a week, to drive referrals and opportunities, and support customers.
About you:
- Experience of providing support to customers, both one to one and in group settings.
- Excellent written and verbal communication skills and the ability to communicate effectively with people from a wide range of backgrounds.
- Ability to work autonomously and a can-do attitude.
- Experience of seeking best practice to drive continuous improvements.
Why Riverside?
One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
Working with us, you’ll enjoy:
- Flexible working options available.
- Investment in your learning, personal development and technology.
- A wide range of benefits.
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile:
- Publicise the Employment and Training service to our customers, external partners agencies and internal stakeholders to drive referrals.
- Maintain and develop collaboration of the two-way referral process with colleagues in housing, income management team, and other internal stakeholders to support sustainable tenancies.
- Attend local job fair/recruitment events to promote Riverside Employment and Training offer, maximise referrals from third parties and gain potential opportunities for the caseload of customers.
- Scope opportunities for training, skills development and volunteering that could lead to employment with supply chain and local employers.
- Work with Riverside’s supply chain and Riverside’s Talent Acquisition team to ensure we maximise employment, training and volunteering opportunities within the contracts we award.
- Work collaboratively with partners and support agencies in the local area for which customers can be referred to for training and work-related activities.
- Provide an outreach programme in priority areas to engage with customers offering a holistic service that meets their individual needs.
- Complete customer registrations, identifying training and skills needs to create and develop a SMART action plan to support achievement of customer goals.
- Effectively manage a caseload of customers, matching customer needs with local opportunities ensuring confidential case records support the customer journey.
- Work to KPIs and targets, recording and monitoring your own performance.
- Ensure service delivery complies with Riverside policies and procedures relating to equality and diversity, data protection, communication and Health and Safety.
- Undertake personal development and training as necessary to keep up to date with Housing Legislation and Service Delivery skills.
Person specification:
- Experience of providing support to customers, both one to one and in group settings.
- Excellent written and verbal communication skills and the ability to communicate effectively with people from a wide range of backgrounds.
- Ability to work autonomously and a can-do attitude.
- Experience of seeking best practice to drive continuous improvements.
- Ability to manage and prioritise own workload to achieve personal and team targets.
- Understanding and knowledge of confidentiality, data protection and equality and diversity.
- Awareness of the importance of health and safety issues.
- Valid Driving License with access to a vehicle for business use.
- GCSE in Maths and English.
- Experience of providing information, advice and guidance for customers seeking to move into employment, training, and related opportunities.
- Experience of networking to secure opportunities, in a sales or similar setting.
- IAG or CIAG professional qualification or equivalent experience.
Employment & Training Officer employer: The Riverside Group
Contact Detail:
The Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employment & Training Officer
✨Tip Number 1
Familiarise yourself with Riverside's mission and values. Understanding their commitment to diversity and community support will help you align your approach during interviews and discussions, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with professionals in the employment and training sector. Attend local job fairs or community events where Riverside might be present, as this can provide you with valuable insights and connections that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've supported customers in achieving their employment goals. Highlighting your experience in managing caseloads and developing action plans will demonstrate your capability for the role.
✨Tip Number 4
Research local employers and training providers that Riverside collaborates with. Being knowledgeable about these partnerships will allow you to speak confidently about how you can facilitate connections for customers during your interview.
We think you need these skills to ace Employment & Training Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the role of Employment & Training Officer. Focus on your skills in customer support, communication, and any previous roles where you've worked autonomously or driven continuous improvements.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your experience meets the essential criteria mentioned in the job description. Use specific examples to demonstrate your ability to engage with customers and partner organisations effectively.
Showcase Your Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure your application is well-structured and free from errors. This will reflect your attention to detail and professionalism.
Highlight Relevant Qualifications: If you have any qualifications related to Information, Advice and Guidance (IAG) or similar fields, be sure to mention them. Also, include any training or certifications that demonstrate your commitment to personal development and understanding of health and safety issues.
How to prepare for a job interview at The Riverside Group
✨Showcase Your Customer Support Experience
Make sure to highlight your experience in providing support to customers, both individually and in group settings. Prepare specific examples that demonstrate your ability to engage with diverse backgrounds and how you’ve successfully helped others achieve their goals.
✨Communicate Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and confidently. Consider preparing answers to common interview questions that showcase your verbal and written communication abilities.
✨Demonstrate Your Autonomy and Can-Do Attitude
Be ready to discuss instances where you worked independently and took initiative. Employers value candidates who can manage their own workload and drive results without constant supervision, so share relevant experiences that illustrate this.
✨Understand the Importance of Collaboration
As the role involves working with various partner organisations, be prepared to talk about your experience in collaboration. Discuss how you’ve built relationships with stakeholders and how you’ve contributed to successful partnerships in previous roles.
