Floating Support Worker in Doncaster

Contract Type: Permanent

Salary: £28,031.56 Per Annum (Pro Rata)

Working Hours: 18.75 hours per week

Working Pattern: Working shifts between Monday – Sunday, 07:30 - 22:00

Location: Garnham House, Doncaster

Role Overview

To work collaboratively as part of a committed team to deliver an outstanding service and a range of personalised support that puts customers first, empowering them to achieve their goals and aspirations. You will be required to work in the community and visit customers in their own homes. The customers you work with will be facing challenges and may be at risk of becoming homeless.

Key Responsibilities

• Co-produce bespoke support plans that enable customers to sustain their own tenancies, involving key stakeholders where appropriate.
• Lead on the organisation and delivery of scheduled reviews of support and risk plans or following an incident/significant change in a customer’s circumstances.
• Engage customers to meet agreed outcomes and develop independent living skills.
• Assist customers with day-to-day support and tenancy-related matters.
• Identify and promote opportunities for employment, education and training and support customers to remove barriers to accessing these opportunities.
• Support customers who may be living in temporary accommodation to be ‘tenancy ready’ enabling successful move on and tenancy sustainment.
• Signpost customers to appropriate external support services, including interventions such as food banks and community resources.
• Support customers to maintain financial independence through budgeting plans and maximising income.
• Assist customers with sign‑posting for specific debt advice, financial statements and negotiating with third parties where necessary.
• Support and monitor customers’ healthcare needs, proactively encouraging appropriate contact with healthcare professionals.
• Ensure the safety of our customers by following local safeguarding procedures, recognising and acting on any significant risk, and escalating appropriately.
• Record and update clear, factual and accurate strengths‑based customer information on the local or appropriate digital platform.
• Facilitate the referral process into the service and assess potential new customers.
• Work in partnership with local authority, social and private rented housing to identify suitable accommodation for customers who are living in temporary accommodation or at risk of homelessness.
• Carrying out housing support assessments for vulnerable customers and ensuring they are linked to relevant support and health services as indicated by assessment.
• Provide initial tenancy related support, advice and assistance directly to tenants as required, to prevent escalation of issues and sustain the tenancy.
• Advise and advocate on behalf of the customers.
• Develop and maintain local partnerships to provide a holistic range of support for customers, liaising with them to facilitate access to support.
• Record and update clear, factual, accurate, strengths‑based customer and statistical information on the local or appropriate digital platform.

Other Information

• Work flexible hours to meet customer and business needs, which may not include normal office hours.
• Travel to customers’ homes within an identified geographical area.
• Use the Lone Worker system as and when necessary.
• Ensure customers are safe at all times – carrying out all duties within Riverside’s Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.
• Deliver your role in line with the Riverside company values – “Our Riverside Way”.
• Participate in team meetings, regular supervisions and reflective practice sessions.
• Undertake regular training and take responsibility for your own continuous development to enable you to deliver your role safely.
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.

Person Specification – Essential

• Understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
• Understanding of the current UK Benefit System and working knowledge of Universal Credit.
• Team player with a caring, empathetic, flexible, resilient, can‑do attitude.
• Excellent time management and communication skills.
• Ability to demonstrate initiative and the confidence to make and act on decisions.
• Competent administrative and IT skills and ability to produce reports and other communications.

Person Specification – Desirable

• Knowledge of psychological or trauma‑informed approaches to support.
• Experience working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results.
• Knowledge of current benefit systems.
• Experience working in a care and support environment.

Equality, Diversity and Inclusion

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.