At a Glance
- Tasks: Support customers via phone, email, and digital platforms while solving problems creatively.
- Company: Join Riverside, a company dedicated to enhancing lives through exceptional customer service.
- Benefits: Competitive salary, generous pension, 28 days holiday, and learning opportunities.
- Other info: Flexible working hours with a supportive team culture.
- Why this job: Make a real difference in people's lives while working in a fun, inclusive environment.
- Qualifications: Enthusiasm, problem-solving skills, and excellent communication abilities are essential.
The predicted salary is between 27726 - 30472 € per year.
Contract Type: Fixed Term Contract-6 Months
Salary: £27,726.42 (£30,472.75 after 12 months successful performance in the role)
Working Hours: Full Time - 35 hrs per week
Working Pattern: Shift Rotation 3 (Afternoon - Evening)
Location: Speke, Liverpool
Why Riverside? At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first. Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families.
A Day in the Life:
- Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound)
- Think on your feet to solve a problem ensuring the best possible outcome for our tenants
- Work in collaboration with other internal and external teams to provide effective outcomes
- Have the confidence to handle challenging calls including customer dissatisfaction and complaints
- Accurately recording and maintaining customer records on our CRM system
- Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered
- Have a good working knowledge of our policies and procedures
- Liaising with other areas of the wider business to ensure speedy resolutions
- Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person needs help
- Be flexible to business changes, tasks and processes and being adaptable to your workload
What You’ll Need:
- Enthusiasm and passion bringing energy to the role
- You’re a “people person” and know that there is an art to engaging positively with our customers whilst working on the right resolution for them
- Display confidence on the phone in speaking to strangers and getting to grips with their query
- The ability to problem-solve with a positive and proactive approach
- Ability to move between media channels and support other areas as and when required
- Positive mindset to want to help change the lives of our customers
- Confidence to put forward your ideas and suggest new ways of working
- You’ve got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward!
- Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers
- Computer and IT literate to navigate multiple systems and software applications
What We Will Offer You:
- Brilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomed
- Competitive Pay and Generous Pension
- 28 Days Holiday plus Bank Holidays
- Investment in your learning and development
- Riverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords
Customer Service Advisor employer: The Riverside Group
At Riverside, we pride ourselves on fostering a vibrant and inclusive work culture where every employee is valued and empowered to make a difference. As a Customer Service Advisor in Speke, Liverpool, you will enjoy competitive pay, generous holiday allowances, and robust opportunities for personal and professional growth, all while contributing to our mission of enhancing the lives of our customers. Join us in a collaborative environment that encourages innovation and celebrates success, making Riverside an exceptional place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know Riverside and its values! Before your interview, spend some time researching the company culture and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be handling customer queries, think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to think on your feet and provide effective solutions.
✨Tip Number 3
Show off your people skills! During interviews or assessments, make sure to highlight your ability to engage positively with customers. Share stories that showcase your empathy and communication skills, as these are key for a Customer Service Advisor role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so don’t hesitate to submit it online. It’s the best way to ensure we get your details and can consider you for this fantastic opportunity.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and how it aligns with our values at Riverside. We want to see how you can bring your unique skills to enhance our customers' lives!
Show Your Enthusiasm:Let your passion shine through in your application! We’re looking for people who are genuinely excited about helping others. Share examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your key points are highlighted!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Riverside family!
How to prepare for a job interview at The Riverside Group
✨Know the Company Inside Out
Before your interview, take some time to research Riverside and their values. Understand their mission to enhance customer lives and how they deliver exceptional service. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Advisor, you'll be dealing with various customers daily. Prepare examples from your past experiences where you've successfully engaged with customers, resolved issues, or handled complaints. Highlight your ability to empathise and communicate effectively, as these are key traits they value.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you had to think on your feet to solve a problem. Be ready to discuss how you approached the situation, what steps you took, and the outcome. This will illustrate your proactive mindset and ability to handle challenging calls, which is crucial for this role.
✨Be Ready to Adapt
Riverside values flexibility and adaptability. Prepare to discuss how you've managed changes in your previous roles or how you can handle varying workloads. Showing that you can easily switch between tasks and media channels will demonstrate your readiness for the dynamic environment of the Contact Centre.
