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- Tasks: Provide top-notch customer service and ensure safety in a vibrant community.
- Company: Join Riverside, a leading housing association dedicated to enhancing lives.
- Benefits: Enjoy competitive pay, generous holidays, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and basic IT skills are essential.
- Other info: Be part of a diverse team that values inclusion and personal growth.
The predicted salary is between 20538 - 30600 £ per year.
Location & Working Pattern: Newstead House, Derby • 30 hours per week, part time • Monday to Thursday, 2pm-10pm
Salary & Contract: £25,673.54 per annum (pro rata) • Permanent
About the role: As a Concierge and Security Assistant you will work across a defined geographical area delivering a high‑quality service to Riverside customers. You will act as an initial point of reference on the phone or in a Reception area as required, implementing night security systems and ensuring the overall safety and security of the scheme.
Responsibilities:
- Act as an initial point of reference on the phone or in a Reception area as required.
- Use company intranet, e‑mail and other basic correspondence where appropriate and necessary.
- Implement night security systems, ensuring overall safety and security of the scheme.
- Respond to faults as discovered and report incidents and anti‑social behaviour.
- Monitor access to schemes and visitors and carry out domestic tasks (cleaning communal areas) to a high standard.
- Effective recording of information and reporting repairs to maintenance contractors by using appropriate systems.
- Advise management promptly of any signs of problems or concerns about a client and promote a high level of client involvement, consultation and communication.
- Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
- Work within a multi‑disciplinary team of housing and support staff, meeting the requirements of a rota system.
Qualifications & Experience:
- Experience of working in a customer‑focused environment.
- Basic proficiency in Microsoft Office (Word and Excel) and willingness to learn specific IT systems used within Riverside; complete relevant IT training where required.
- Experience of providing direct care to a diverse group of customers (desirable).
Why Join Riverside: At Riverside, we’re a housing association enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
Benefits:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity & Inclusion at Riverside: Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. Riverside is inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard.
Person Specification:
Essential:- Experience of working in a customer focused environment.
- Basic proficiency in Microsoft Office including Word and Excel and willingness to learn specific IT systems used within Riverside; complete relevant IT training where required.
- Experience of providing direct care to a diverse group of customers.
Application Instructions: Please attach a current CV and covering letter. Riverside will not apply for sponsorships and will not sponsor work permission. Applications may close before the deadline, so please apply early to be considered.
Concierge & Security Assistant employer: The Riverside Group
Contact Detail:
The Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge & Security Assistant
✨Tip Number 1
Get to know the company! Research Riverside and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and security. Think about your past experiences and how they relate to the role of a Concierge and Security Assistant.
✨Tip Number 3
Network, network, network! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about job openings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing the job with Riverside.
We think you need these skills to ace Concierge & Security Assistant
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV highlights your experience in customer-focused roles. We want to see how you've made a difference in previous jobs, so tailor it to show off your relevant skills and achievements.
Write a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Concierge and Security Assistant role. Be sure to mention your customer service experience and any relevant IT skills.
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for the role come through in your writing. It helps us get a sense of who you are beyond just your qualifications.
Apply Early Through Our Website: Don’t wait until the last minute! Applications can close early, so make sure to submit yours through our website as soon as you can. This way, you’ll have the best chance of being considered for the role.
How to prepare for a job interview at The Riverside Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge and Security Assistant. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like monitoring access and responding to incidents.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be ready to share specific examples of how you've provided excellent service in the past. Think about situations where you resolved issues or improved customer satisfaction, as these will demonstrate your suitability for the position.
✨Brush Up on Basic IT Skills
The job requires basic proficiency in Microsoft Office and a willingness to learn new IT systems. Make sure you're comfortable discussing your experience with Word and Excel, and be prepared to express your eagerness to learn any specific software used by Riverside.
✨Emphasise Your Teamwork Abilities
This role involves working within a multi-disciplinary team, so highlight your ability to collaborate effectively. Share examples of how you've worked with others to achieve common goals, especially in a diverse environment, as this will show that you can contribute positively to the team dynamic.
