Compliance Coordinator (Security)

Contract Type: Permanent

Salary: £33,185.24 Per Annum

Working Hours: 35 hours per week

Working Pattern: Monday-Friday, Hybrid

Location: Arlington, London

If you share our values and are excited about making a significant impact at Riverside, please attach a current CV and covering letter. Riverside recruits to potential, not just on skills and experience, so apply even if you don’t meet all the essential criteria on the job description.

Please note that while we will accept applications from anyone with valid legal permission to work in the UK, Riverside will be surrendering its Sponsorship licence. We are therefore unable to apply for any further sponsorships on behalf of applicants or colleagues.

The difference you will make as a Compliance Coordinator (Security):

• Support Building Safety shared spaces by co-ordinating compliance activity and administering compliance systems and maintenance and services contracts, to ensure adherence to statutory and regulatory requirements, providing efficient and effective planning, administrative and technical support as required.

About you:

• Experience of working within an Asset Services team, ideally supporting compliance activity.
• Effective contract management skills, including supporting the management of service and maintenance contracts.
• Clear understanding of risk management and compliance requirements for areas of risk.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile:

• Manage compliance enquiries effectively, providing clear, supportive and accurate advice or signposting as appropriate, escalating complaints and complex queries via the appropriate channels to ensure effective resolution.
• Co-ordinate compliance activities for a range of stakeholders, including contractors, consultants, Group colleagues and customers, to ensure compliance works are carried out effectively and in line with statutory and regulatory requirements.
• Assist in monitoring progress of compliance works, including works carried out by third-party contractors, ensuring contract obligations are fulfilled in line with agreed performance frameworks, and under performance is escalated via agreed routes.
• Co-ordinate post inspections of works to ensure adherence to specifications and work orders and compliance with statutory and regulatory requirements and Group policies and standards.
• Maintain accurate compliance records, including logging of reports, risk assessments and certificates using appropriate systems, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required.
• Provide a range of administrative support to the Compliance Teams, including preparing and providing work orders, resolving invoice queries, running reports and producing budgetary and performance information as required to ensure compliance activity is carried out effectively and in line with statutory and regulatory requirements.
• Support the Compliance Officers as required in the management of compliance certificate activity, including checking, processing, communicating to appropriate stakeholders, storage and anniversary planning to ensure robust compliance across the Group.
• Process payments for approved contracted works as required, ensuring expenditure is robustly managed in line with the Group’s financial controls.
• Manage internal and external stakeholders effectively, including colleagues, third-party suppliers, solicitors and Environmental Health Officers, providing advice and support and building constructive working relationships to effectively deliver the Group’s compliance objectives.
• Ensure internal business processes are followed in line with the Group’s policy, procedures and statutory requirements.
• Contribute to the continuous improvement of processes and procedures.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.

Additional Information:

The Group has offices across the UK and there may be a requirement to travel to other locations to effectively perform this role, albeit that regular support will be required to teams in London and Liverpool. The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times. In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification:

Essential:

• Experience of working within an Asset Services team, ideally supporting compliance activity.
• Effective contract management skills, including supporting the management of service and maintenance contracts.
• Clear understanding of risk management and compliance requirements for areas of risk.
• Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.
• Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
• Results driven with strong analytical skills, including the ability to critically analyse information, and experience of providing meaningful management information.
• Excellent team player who can work flexibly to meet business requirements.
• Proficient in the use of Microsoft Office.
• Knowledge of Compliance Information and Communications Technology (ICT) systems including Housing Management Systems e.g. Academy/Open Housing management, C365, Promaster.

Desirable:

• Knowledge of Security systems such as door entry intercoms, access control, CCTV, automatic doors/ gates, intruder alarms and IRS systems.
• Experience of successfully undertaking a similar role in asset compliance or health and safety, supporting compliance teams and carrying out a range of co-ordinator and administrative duties.
• Knowledge of and experience using Open Housing, or a similar Housing Management.