At a Glance
- Tasks: Support customers in their daily lives and help them achieve independence.
- Company: Join Riverside, a company dedicated to diversity and personal development.
- Benefits: Competitive salary, ongoing training, and a supportive work environment.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathy, teamwork, and basic IT skills are essential.
The predicted salary is between 28860 - 28860 € per year.
Contract Type: Permanent
Salary: £28,860 per annum
Working Hours: 37.5 hours per week
Working Pattern: Rolling rota 5 days out of 7, including weekends
Location: Pimlico Pathway, Westminster
The difference you will make as a Support Assistant
Key responsibilities of the role include the safety and wellbeing of everyone in our supported housing service. The role focuses on:
- Working with customers who have a range of needs, supporting them in conversations and calls from their GP, Social Services, or benefits teams, and dealing with emergency services when required.
- Logging incidents to maintain accurate records.
- Cleaning and preparing rooms for the next occupant.
Support customers
Using Psychologically Informed approaches and Trauma Informed Care principles, you will:
- Assist in the planning and delivery of personalised support and move-on plans.
- Understand the risk management process and help the team conduct regular reviews.
- Inspire and motivate customers to meet agreed outcomes and develop life skills.
- Assist customers with day-to-day support and tenancy-related matters.
- Identify opportunities for employment, education and training and support access.
- Signpost customers to external services such as food banks.
- Support customers to be ‘tenancy ready’, enabling successful move-on.
- Help customers achieve financial independence through budgeting.
- Monitor customers’ healthcare needs and liaise with professionals.
- Empower customers to manage medication following Riverside’s procedure.
- Maintain accurate records on the digital platform.
- Promote customer involvement and consultation.
- Assist in delivering group work sessions.
Deliver a support service
- Support the referral process for new customers.
- Contribute to housing management, including income collection and tenancy support.
- Maintain a safe environment and report repairs or health and safety concerns.
- Clean and prepare customer rooms.
- Resolve challenging situations sensitively, balancing individual and service safety.
- Ensure safety by following safeguarding procedures.
- Maintain local partnerships for holistic support.
- Carry out day-to-day administration and operational duties.
- Update financial administration systems.
- Assist in submitting funding, health & safety, and performance returns.
- Act as point of contact on the phone, reception, and enquiry handling.
Other duties
- Work flexible hours outside normal office times.
- Use the Lone Worker system as necessary.
- Operate within Riverside’s policy framework (health & safety, safeguarding, GDPR, cash handling).
- Deliver the role in line with Riverside’s values – “Our Riverside Way”.
- Participate in team meetings, supervision, and reflective practice sessions.
- Undergo regular training and continuous development.
- Take on additional duties as required in consultation with the Line Manager.
Person specification
- Understanding of barriers faced by vulnerable and diverse customer groups.
- Experience working in a team and communicating positively.
- Ability to organise tasks and plan accordingly.
- Team player with a caring, empathetic, flexible, resilient can-do attitude.
- Ability to use initiative and make confident decisions.
- Basic administrative and IT skills for record maintenance.
- Experience with vulnerable and diverse customer groups.
- Lived experience of homelessness, rough sleeping, mental health issues or substance misuse.
Why Riverside? At Riverside, we invest in learning, personal development, and technology, and offer a wide range of benefits.
Diversity and Inclusion: We are inclusive, value diversity, and foster an environment where all individuals are respected and empowered. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants declaring a disability.
Note: We will not sponsor for immigration.
Project Assistant in City of Westminster employer: The Riverside Group
Riverside is an exceptional employer that prioritises the wellbeing and development of its employees while making a meaningful impact in the community. Located in the vibrant area of Pimlico, Westminster, we offer a supportive work culture that values diversity and inclusion, alongside comprehensive training and personal growth opportunities. Our commitment to empowering both our staff and the customers we serve ensures a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Project Assistant in City of Westminster
✨Tip Number 1
Get to know the company! Research Riverside and understand their values, especially 'Our Riverside Way'. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills. As a Project Assistant, you'll be supporting customers with various needs. Role-play scenarios with friends or family to get comfortable discussing sensitive topics and handling challenging situations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the role and the work culture at Riverside. They might share tips that could give you an edge in your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Riverside team. Don’t forget to follow up after applying!
We think you need these skills to ace Project Assistant in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Project Assistant. We want to see how you can make a difference in supporting our customers!
Showcase Your Empathy:Since this role involves working with vulnerable groups, it’s crucial to demonstrate your understanding and empathy in your application. Share any relevant experiences that showcase your caring attitude and ability to connect with others.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Riverside Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Support Assistant. Familiarise yourself with the key tasks like supporting customers, managing records, and maintaining safety. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Given the nature of the job, it's crucial to demonstrate your ability to connect with vulnerable individuals. Prepare examples from your past experiences where you've shown empathy and understanding. This could be through volunteering, previous jobs, or personal experiences that relate to the challenges faced by the customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think about how you would respond to emergencies or conflicts, and be ready to discuss your thought process. Practising these scenarios can help you articulate your approach clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the support systems in place for staff. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
