At a Glance
- Tasks: Coordinate activities and support for vulnerable customers, promoting independence and empowerment.
- Company: Join Riverside, a leading organisation committed to diversity and inclusion.
- Benefits: Competitive salary, ongoing training, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience with vulnerable groups and basic IT skills required.
The predicted salary is between 33180 - 33180 £ per year.
Contract Type: Permanent
Salary: £33,180.78 Per Annum
Working Hours: 37.5 hours per week
Working Pattern: Rolling rota, 5 days out of 7, includes weekends
Location: Pimlico Pathway Services, Westminster
About you
- Experience of working with vulnerable customer groups.
- Experience of delivering structured support in either housing or social care.
- Demonstrable IT skills, including basic proficiency in Microsoft Office (Word and Excel) and a willingness to learn specific IT systems used within Care and Support; completion of relevant IT training where required.
- Demonstrate an understanding of the PIE approach.
Role Profile
The Activities Co‑ordinator is responsible for the development of a comprehensive directory of services and opportunities to customers of Riversides Supported Housing Schemes across a small geographical area, ensuring that the support service promotes empowerment and independence. They will develop links with organisations locally to offer the maximum opportunity for individual growth for our customers. They will provide support and advice to the team on opportunities for individuals. They will also develop an organic programme of group activities across the pathway which will be delivered in a variety of locations, taking into account the customer strengths and goals. These groups will be delivered by a variety of team members including the Activities Co‑ordinator and will include programmes of support, specific support‑led subjects and leisure and personal growth activities. It is imperative to the role to work as part of a staff team that is committed to “best practice” in the social housing field, working with colleagues to ensure customers with specialist support needs are supported to the highest relevant standards and approaches.
- Delivering a ‘best practice’ support service, appropriate to customers’ needs.
- Co‑ordinating the customer activities and supporting the Journey Coaches in the development and delivery of the support/resettlement activities.
- Ensuring the delivery of a programme of internal and external activities and opportunities, reflective of different customer needs, including culture and diversity issues.
- Assisting Journey coaches to support customers with day‑to‑day tenancy issues, payment of rent, claiming benefits through linking in with external resources or development of relevant groups.
- Supporting with referrals and assessments where required, working with potential customers to identify the most appropriate activity solutions for their needs.
- Ensuring customers have access to relevant external support services.
- Supporting Journey Coaches to meet clearly defined customer outcome targets through key working, support plans, risk assessments and other interventions.
- Ensuring that opportunities for education, training and employment opportunities are integral to the support service.
- Promote and encourage a high level of customer involvement, consultation and communication.
- Maintaining an accurate and timely record of all activities including the maintenance of a support planning database.
- Carrying out regular surveys and inclusion solutions to ensure the activities programme is meeting the needs of all customers in the pathway.
- Working in line with ‘health and safety’ and safeguarding requirements to ensure the overall safety and security of the customer.
- Taking personal responsibility to ensure you maintain the highest level and current knowledge around specialism/s.
- Sharing specialist knowledge with colleagues to ensure customers are supported appropriately and the service continually improves and meets the current needs and aspirations of customers.
- Specialism in the mental health area.
Service delivery
- Ensure that service delivery complies with Riverside’s policies and procedures relating to equality and diversity.
- Ensure that the views of Riverside’s customers are fully taken into account in the development and delivery of services.
- Ensure that the Division/Department complies with Health and Safety legislation and other regulatory obligations, assessing risk and putting in place relevant control measures.
- To understand your role in the organisation and to be accountable for your contribution to maximise profitability.
- To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
- To understand that your efforts will be customer led and be accountable for positive and tangible outcomes.
- To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures.
- Working as part of a multi‑disciplinary staff team and meeting the requirements of a rota system, ensuring support is available across all schemes in the cluster.
- Actively involved in team meetings and attend regular supervisions.
- Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met.
- Working in line with company policies and procedures and the requirements of funders and stakeholders to ensure effective service delivery.
- Ability to use appropriate IT systems and maintain professional and timely records.
- Attending appropriate training and development opportunities as required.
Other duties
- Model Riverside values and motivate colleagues to provide high quality, customer‑orientated services being a champion for “Mary Gober”.
- Participate in the work of the management team, encouraging innovation.
- Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service.
- To ensure compliance with Riverside’s Equality and Diversity Policy, in respect of service delivery.
- Ensure that all data is compliant with legislation and policies relating to data quality.
- To actively promote Riverside locally.
- To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.
- Any other relevant duties as required by the designated manager.
Person specification
Knowledge, Skills and Experience Essential
- Experience of working with vulnerable customer groups.
- Experience of delivering structured support in either housing or social care.
- Demonstrable IT skills to include basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.
- Demonstrate an understanding of the PIE approach.
Diversity and Inclusion at Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Activity Co-ordinator in City of Westminster employer: The Riverside Group
Riverside is an exceptional employer, offering a supportive and inclusive work culture that prioritises the empowerment and independence of both employees and customers. Located in the vibrant area of Pimlico, Westminster, we provide our Activity Co-ordinators with opportunities for professional growth through ongoing training and development, while fostering a collaborative environment that values diversity and innovation. Join us to make a meaningful impact in the lives of vulnerable individuals and contribute to a service that champions best practices in social care.
StudySmarter Expert Advice🤫
We think this is how you could land Activity Co-ordinator in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with organisations that align with your values. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience with vulnerable groups and how you've made a difference. Real-life examples can really make you stand out.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to organisations you admire, like Riverside, and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Keep learning! Brush up on your IT skills and get familiar with the PIE approach. Showing that you're eager to learn and adapt will impress employers and show that you're serious about the role.
We think you need these skills to ace Activity Co-ordinator in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Activity Co-ordinator role. Highlight your experience with vulnerable customer groups and any relevant structured support you've delivered in housing or social care.
Show Off Your IT Skills:Don’t forget to mention your IT skills! We’re looking for basic proficiency in Microsoft Office, so include any experience you have with Word and Excel, and express your willingness to learn new systems.
Demonstrate Your Understanding of PIE:It’s important to show that you understand the PIE approach. In your application, briefly explain how you’ve applied this in your previous roles or how you plan to implement it as an Activity Co-ordinator.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at The Riverside Group
✨Know Your Stuff
Make sure you understand the PIE approach and how it applies to working with vulnerable customer groups. Brush up on your knowledge of structured support in housing or social care, as this will show that you're serious about the role.
✨Showcase Your IT Skills
Since the job requires proficiency in Microsoft Office, be prepared to discuss your experience with Word and Excel. If you've used any specific IT systems in previous roles, mention those too. It’s all about demonstrating your willingness to learn and adapt!
✨Connect with the Community
Research local organisations that align with the role's objectives. Be ready to talk about how you would develop links with these organisations to enhance opportunities for customers. This shows initiative and a proactive approach to community engagement.
✨Emphasise Teamwork
The role involves working closely with a multi-disciplinary team, so highlight your experience in collaborative environments. Share examples of how you've contributed to team success in the past, especially in delivering high-quality, customer-oriented services.
