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- Tasks: Support daily operations in a housing service, ensuring customer safety and wellbeing.
- Company: Riverside is a leading not-for-profit housing association with over 90 years of community impact.
- Benefits: Enjoy flexible working hours, personal development opportunities, and a diverse, inclusive workplace.
- Why this job: Make a real difference in people's lives while gaining valuable experience in social care.
- Qualifications: Experience with vulnerable individuals, strong communication skills, and a team-oriented mindset required.
- Other info: Guaranteed interview for applicants with disabilities meeting minimum role requirements.
Job Title:Casual Support Assistant
Salary: £13.17 per hour
Working Hours:As required
Location: Clarence House, Bedford
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\’tmeet all the essential criteria on the job description.
The difference you will make as a Casual Support Assistant
You will contribute to the day-to-day running of one of our supported housing services. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.
Some of your responsibilities will include:
- Engaging with customers daily to build their trust and encourage them to take part in various activities within the service and wider community.
- Working with customers to raise their awareness of local services and facilities to ensure they have access to training, education, and work.
- Carry out support planning and risk assessments for high need customers with the support of a Support Officer.
- Working with the Specialist Support Officer to arrange and facilitate group sessions or activities.
- Collaborating with relevant community agencies to ensure customers receive appropriate advice and support.
- Ensuring that key performance targets are met and that all customer records are up to date.
About You
We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers.
We are looking for someone with:
- Experience of working with vulnerable people with a range of needs in a support capacity
- Good communication skills and the ability to engage with and respect the needs of vulnerable people
- Excellent team working skills
- Housing sector knowledge
- Strong IT skills to manage and maintain administration and recording systems
- Excellent team player who can work flexibly to meet business requirements
- Flexibility to cover shifts, sometimes at short notice
Why Riverside?
One Housing Group is now part of Riverside.At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
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Casual - Support Assistant employer: The Riverside Group
Contact Detail:
The Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual - Support Assistant
✨Tip Number 1
Familiarise yourself with Riverside's values and mission. Understanding their commitment to enhancing the everyday for customers will help you align your responses during any interviews or discussions, showcasing that you're a good cultural fit.
✨Tip Number 2
Highlight any relevant experience you have working with vulnerable individuals. Be prepared to share specific examples of how you've engaged with them and supported their needs, as this will demonstrate your capability in the role.
✨Tip Number 3
Network with current or former employees of Riverside if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability. Since the role requires covering shifts at short notice, emphasising your willingness to be flexible will show that you understand the demands of the position.
We think you need these skills to ace Casual - Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any work with vulnerable people. Emphasise your communication skills and team working abilities, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting vulnerable individuals and how your values align with those of Riverside. Mention specific experiences that demonstrate your ability to engage with customers and work collaboratively.
Highlight Flexibility: Since the role requires flexibility in covering shifts, make sure to mention your availability and willingness to adapt to changing schedules in both your CV and cover letter.
Showcase IT Skills: Given the importance of maintaining records and administration, include any relevant IT skills or experience you have. This could be anything from using specific software to managing databases.
How to prepare for a job interview at The Riverside Group
✨Show Your Passion for Support Work
Make sure to express your enthusiasm for working with vulnerable people. Share any personal experiences or motivations that drive you to support others, as this will resonate well with the interviewers at Riverside.
✨Demonstrate Teamwork Skills
Since the role requires excellent team working skills, be prepared to discuss examples of how you've successfully collaborated with others in previous roles. Highlight your ability to adapt and work flexibly within a team.
✨Familiarise Yourself with Local Services
Research local services and facilities that could benefit the customers you'll be supporting. Being knowledgeable about available resources shows initiative and a commitment to helping others access the support they need.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations involving vulnerable individuals. Think through potential scenarios and how you would approach them, focusing on safety and wellbeing.
