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- Tasks: Provide compassionate support to customers and help them improve their wellbeing.
- Company: Riverside, a housing association dedicated to enhancing lives and communities.
- Benefits: Competitive pay, generous pension, and investment in your personal development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience with diverse groups, strong communication skills, and a positive attitude.
- Other info: Flexible hours and opportunities for growth in a supportive environment.
Salary: £13.17 per hour
Working Hours: As and when required - covering available night and day shifts.
Location: Carlisle Foyer with option to cover Whitehaven Foyer when required.
Application requirements: Please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. We will accept applications on the basis of any form of valid legal permission to work in the UK, but we will be surrendering the Riverside Sponsorship licence, so we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates.
About the Role
The difference you will make as a Relief Worker:
- You will provide a high quality, customer-oriented service and understand that all actions should be customer-led.
- Under the direction of the scheme manager and support team, you will assist in providing care and support to customers.
- You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment.
About you
We are looking for someone with:
- Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children)
- Compassion, patience, and empathy
- A strong customer focus
- Excellent communication skills both written and verbal
- Flexibility to cover shifts, sometimes at short notice
- Approachable with a positive attitude
- Excellent team player who can work flexibly to meet business requirements
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
- Assisting in the planning and delivery of a range of personalised support and move-on plans
- Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
- Inspiring and motivating customers to meet agreed outcomes and develop life skills
- Assisting customers with day-to-day support and tenancy-related matters
- Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
- Signposting customers to appropriate external support services, such as food banks and other community resources
- Supporting customers to be ‘tenancy ready’, enabling successful move on
- Supporting customers to be financially independent through budgeting plans and maximising income
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure
- Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
- Assisting in the promotion of customer involvement and consultation
- Assisting with the delivery of a range of group work sessions
Deliver a support service
- Support the delivery of the referral process for new customers
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
- Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
- Clean and prepare customer rooms as appropriate
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
- Ensure customer safety by following local safeguarding procedures, recognising, and acting on any risks and escalating appropriately
- Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
- Carry out day-to-day administration and operational duties
- Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking
- Assist in collating and submitting information returns on funding, health & safety, and performance
- Act as point of contact on the phone, reception, and deal with a range of enquiries
Other Information
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
- Use the Lone Worker system as and when necessary
- Ensure customers are safe at all times – carrying out all of your duties within Riverside’s Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
- Deliver your role in line with Riverside company values – "Our Riverside Way"
- Participate in team meetings, attend regular supervisions and reflecting practice sessions
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
- From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
Person Specification
Essential
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
- Experience of working in a team and communicating positively with other people
Desirable
- Experience of working with vulnerable and diverse customer groups or individuals with complex needs
- Personal lived experience of either homelessness, rough sleeping, mental health issues or substance misuse
Relief Worker in Carlisle employer: The Riverside Group
Contact Detail:
The Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Worker in Carlisle
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the social care sector. A personal recommendation can go a long way in landing that Relief Worker role.
✨Tip Number 2
Be ready for the unexpected! Since the job requires flexibility with shifts, make sure you’re prepared to jump into action at short notice. Keep your phone handy and stay in touch with your potential employer to show your eagerness.
✨Tip Number 3
Show off your skills in person! If you get the chance for an interview, be sure to highlight your compassion and customer focus. Share real-life examples of how you've helped others, as this will resonate well with Riverside's values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Riverside and making a difference in the community.
We think you need these skills to ace Relief Worker in Carlisle
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your relevant experience and skills that align with the Relief Worker role. Don’t forget to tailor it to show how you can bring compassion and customer focus to our team.
Write a Personal Covering Letter: Use your covering letter to tell us why you’re passionate about supporting vulnerable individuals. Share any personal experiences or insights that demonstrate your empathy and understanding of the challenges faced by our customers.
Showcase Your Flexibility: Since the role requires covering shifts at short notice, make sure to mention your availability and willingness to adapt. We love team players who can jump in when needed, so let us know how you can fit into our dynamic schedule!
Apply Early!: Don’t wait until the last minute to submit your application. We might close applications before the deadline if we find the right candidate, so get your CV and covering letter in as soon as possible through our website!
How to prepare for a job interview at The Riverside Group
✨Know Your Stuff
Before the interview, make sure you understand Riverside's mission and values. Familiarise yourself with their approach to customer care and support, as well as the specific responsibilities of a Relief Worker. This will help you demonstrate your alignment with their goals.
✨Showcase Your Empathy
Given the nature of the role, it's crucial to highlight your compassion and understanding. Prepare examples from your past experiences where you've successfully supported individuals from diverse backgrounds. This will show that you can connect with customers on a personal level.
✨Flexibility is Key
Since the job requires covering shifts at short notice, be ready to discuss your availability and willingness to adapt. Share any previous experiences where you've had to be flexible in your work schedule, as this will demonstrate your commitment to meeting the needs of the team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
