Property Services Coordinator in Camden Town

Contract Type: Fixed Term Contract until 30th January 2027

Salary: £33,185.24 Per Annum

Working Hours: 35 hours per week

Working Pattern: Monday to Friday, Hybrid

Location: Camden, London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.

The difference you will make as a Property Services Coordinator:

• The administration team provides support across the property services directorate and consists of the following main areas: scheduling, compliance contracts and teams supporting the heating, electric, asbestos, maintenance and responsive operations.
• This role is responsible for the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects.
• Contribute to the effective completion of works to maximise the use of Riverside properties.

About you:

• Excellent IT skills and literacy
• Excellent communication skills, both oral and written
• Self-motivated, resilient, assertive and confident
• Proven experience of excellent customer service skills

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile:

• Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner.
• Work as part of a high performing team and ensure your actions are supportive of the team being successful.
• Liaise with all relevant stakeholders and provide administrative support to the Operations Teams to ensure the smooth running of the Property Services Programmes and Technical Projects.
• Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works.
• Ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs.
• Ensuring that the WIPs is worked on (Works in progress).
• Ensuring that subcontractors are completing jobs on time and they submit completed paperwork correctly ready for supervisor’s review and contractor payment.
• Escalate any operatives/contractors’ issues to the relevant surveyor/Head of Service.
• Ensuring you have the “first time fix” approach.
• Phoning residents to ensure access is gained for works.
• Assisting supervisors/surveyors.
• Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; respond to customers within our published service standards, both verbally and in writing.
• Responsible for answering calls and relaying information back to the customer/Call centre/complaints.
• Maintaining the team inbox and the CRM cases and answering queries.
• Maintaining OOH inbox.
• Maintaining the No Access jobs.
• Maintaining the compliance inbox.
• Maintaining the Bucket jobs.
• Maintaining the Engineering inbox.
• Liaising with Contractors.
• Liaising with Contract Managers.
• Updating Resident Via CRM system.
• Responding to Customers by Telephone and documenting on all calls on CRM.
• Updating the system with relevant information and create reports for analysis.
• Other administrative duties to support Property Services and liaising with other departments where necessary.
• Will be cross trained to support service delivery as required.
• Any other reasonable duties to support service delivery.

Person specification:

• Excellent IT skills and literacy
• Excellent communication skills, both oral and written
• Self-motivated, resilient, assertive and confident
• Proven experience of excellent customer service skills
• Excellent organisational skills
• Letter Writing skills
• Minute Taking skills

• Ability to scrutinise data and provide recommendations
• Experience of working in the Housing/Property sector
• Aptitude for complex data analysis and report compilation