Trauma-Informed Floating Housing Support Specialist in Cambridge

Contract Type: Fixed term contract ending 31/01/2027

Salary: £28,031.56 per annum

Working Hours: 37.5 Hours per week

Working Pattern: 5x 7.5 Hours, 7 Day rota, 4 week rolling, alternate weekend, between 0700-2200

Location: The Victoria Project, Cambridge

Role Profile

• Use psychologically informed approaches and Trauma Informed Care principles – supporting customers to develop new ways of thinking and make steps towards independence.
• Co‑produce bespoke support plans that enable customers to sustain their own tenancies, involving key stakeholders where appropriate.
• Lead on the organisation and delivery of scheduled reviews of support and risk plans or following an incident/significant change in a customer’s circumstances.
• Engage customers to meet agreed outcomes and develop independent living skills.
• Assist customers with day‑to‑day support and tenancy‑related matters.
• Identify and promote opportunities for employment, education and training and support customers to remove barriers to accessing these opportunities.
• Support customers who may be living in temporary accommodation to be “tenancy ready,” enabling successful move‑on and tenancy sustainment.
• Signpost customers to appropriate external support services, including interventions such as food banks and other community resources.
• Support customers to maintain financial independence through budgeting plans and maximise income.
• Assist customers with sign‑posting for specific debt advice, financial statements and negotiating with third parties where necessary.
• Support and monitor customers’ healthcare needs, proactively encouraging appropriate contact with healthcare professionals.
• Ensure the safety of our customers by following local safeguarding procedures, recognising and acting on any significant risk and escalating appropriately.
• Record and update clear, factual and accurate strengths‑based customer information on the local or appropriate digital platform.

Service Delivery

• Facilitate the referral process into the service and assess potential new customers.
• Work in partnership with local authority, social and private rented housing to identify suitable accommodation.
• Carry out housing support assessments for vulnerable customers and ensure they are linked into relevant support and health services.
• Provide initial tenancy‑related support, advice and assistance directly to tenants when required to prevent escalation of issues and sustain the tenancy.
• Advise and advocate on behalf of the customers.
• Develop and maintain local partnerships to provide a holistic range of support for customers.
• Record and update clear, factual, accurate, strengths‑based customer and statistical information on the local or appropriate digital platform.
• Work flexible hours to meet customer and business needs, which may not include normal office hours.
• Travel to customers’ homes within an identified geographical area.
• Use the Lone Worker system as and when necessary.
• Ensure customers are safe at all times; carry out all duties within Riverside’s policy and procedure framework.
• Deliver your role in line with Riverside’s company values – “Our Riverside Way”.
• Participate in team meetings, regular supervisions and reflective practice sessions.
• Undertake regular training and take responsibility for your own continuous development.
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.

Person Specification

Essential

• An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
• An understanding of the current UK Benefit System and working knowledge of Universal Credit.
• Team player with a caring, empathetic, flexible and resilient, can‑do attitude.
• Excellent time management and communication skills.
• The ability to demonstrate initiative and the confidence to make and act on decisions.
• Competent administrative and IT skills and ability to produce reports and other communications.

Desirable

• Knowledge of Psychological or Trauma Informed approaches to support.
• Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results.
• Knowledge of current benefit systems.
• Experience of working in a care and support environment.

Benefits

• Competitive pay & generous pension.
• 25 days holidays plus bank holidays.
• Flexible working options available.
• Investment in learning, personal development and technology.
• A wide range of benefits.

Diversity and Inclusion

We are inclusive. At Riverside, we value diversity in all its forms and foster a workplace where all individuals are respected, empowered and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is an equal opportunities employer and welcomes applications from all backgrounds.