Activity Co-ordinator

Contract Type: Permanent

Salary: £33,180.78 per annum

Working Hours: Full Time – 37.5 Hours

Working Pattern: Monday to Friday

Location: Maygrove Road, Camden

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The Activities Co-ordinator is responsible for the development of a comprehensive directory of services and opportunities to customers of Riverside's Supported Housing Schemes across a small geographical area, ensuring that the support service promotes empowerment and independence. They will develop links with organisations locally to offer the maximum opportunity for individual growth for our customers.

They will provide support and advice to the team on opportunities for individuals. They will also develop an organic programme of group activities across the pathway which will be delivered in a variety of locations, taking into account the customer strengths and goals. These groups will be delivered by a variety of team members including the Activities Co-ordinator and will include programmes of support, specific support led subjects and leisure and personal growth activities.

It is imperative to the role to work as part of a staff team that is committed to “best practice” in the social housing field, working with colleagues to ensure customers with specialist support needs are supported to the highest relevant standards and approaches.

About you

We are looking for someone with:

• Experience of working with vulnerable customer groups.
• Experience of delivering structured support in either housing or social care.
• Demonstrable IT skills to include basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

Accountabilities or “What You Have to Do”

• Delivering a ‘best practice’ support service, appropriate to customers’ needs.
• Co-ordinating the customer activities and supporting the Journey Coaches in the development and delivery of the support/resettlement activities.
• Ensuring the delivery of a programme of internal and external activities and opportunities, reflective of different customer needs, including culture and diversity issues.
• Assisting Journey coaches to support customers with day-to-day tenancy issues, payment of rent, claiming benefits through linking in with external resources or development of relevant groups.
• Supporting with referrals and assessments where required, working with potential customers to identify the most appropriate activity solutions for their needs.
• Ensuring customers have access to relevant external support services.
• Supporting Journey Coaches to meet clearly defined customer outcome targets through key-working, support plans, risk assessments and other interventions.
• Ensuring that opportunities for education, training and employment opportunities are integral to the support service. The aim being to enable customers to develop the life skills to live as independently as possible.
• Promote and encourage a high level of customer involvement, consultation and communication.
• Maintaining an accurate and timely record of all activities including the maintenance of a support planning database.
• Carrying out regular surveys and inclusion solutions to ensure the activities programme is meeting the needs of all customers in the pathway.
• Working in line with ‘health and safety’ and safeguarding requirements to ensure the overall safety and security of the customer.
• Taking personal responsibility to ensure you maintain the highest level and current knowledge around specialism/s.
• Sharing specialist knowledge with colleagues to ensure customers are supported appropriately and the service continually improves and meets the current needs and aspirations of customers.
• Specialism in the mental health area.

Service delivery

• Ensure that service delivery complies with Riverside’s policies and procedures relating to equality and diversity.
• Ensure that the views of Riverside’s customers are fully taken into account in the development and delivery of services.
• Ensure that the Division/Department complies with Health and Safety legislation and other regulatory obligations, assessing risk and putting in place relevant control measures.
• To understand your role in the organisation and to be accountable for your contribution to maximise profitability.
• To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
• To understand that your efforts will be customer led and be accountable for positive and tangible outcomes.
• To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures.
• Working as part of a multi-disciplinary staff team and meeting the requirements of a rota system, ensuring support is available across all schemes in the cluster.
• Actively involved in team meetings and attend regular supervisions.
• Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met.
• Working in line with company policies and procedures and the requirements of funders and stakeholders to ensure effective service delivery.
• Ability to use appropriate IT systems and maintain professional and timely records.
• Attending appropriate training and development opportunities as required.

Other duties

• Model Riverside values and motivate colleagues to provide high quality, customer-orientated services being a champion for “Mary Gober”.
• Participate in the work of the management team, encouraging innovation.
• Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service.
• To ensure compliance with Riverside’s Equality and Diversity Policy, in respect of service delivery.
• Ensure that all data is compliant with legislation and policies relating to data quality.
• To actively promote Riverside locally.
• To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.
• Any other relevant duties as required by the designated manager.

Person specification

Knowledge, Skills and Experience Essential

• Experience of working with vulnerable customer groups.
• Experience of delivering structured support in either housing or social care.
• Demonstrable IT skills to include basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.
• Demonstrate an understanding of the PIE approach.