Retirement Living Assistant

Acting as an initial point of contact both on the phone and in the reception area, you will always ensure a professional and supportive approach is maintained, whilst working as part of a team to provide 'best practice'. You will assist in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements, ensuring all records and files are maintained and held securely to maintain confidentiality.

Responsibilities

• Act as an initial point of reference on the phone or in a reception area as required.
• Assist in the provision of comprehensive housing management including working with tenancy agreements.
• Carry out day to day office administration functions to ensure that all records and files are maintained and held securely, and that the confidentiality of information is upheld.
• Report repairs and maintenance needs on behalf of the customer following agreed procedures.
• Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc.
• Work in line with, monitor and report any discrepancies in health and safety standards within schemes.
• Ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times.
• Promote and encourage a high level of customer involvement, consultation and communication.
• Monitor standards of maintenance and cleanliness by conducting regular site inspections.
• Have the ability to use appropriate IT systems and maintain professional and timely records.
• Adhere to agreed Riverside's safeguarding policies and procedures in every aspect of service delivery.
• Monitor and meet relevant health and safety standards in properties.
• Monitor the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective.
• Work with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met.
• Travel, within a reasonable distance, to provide cover to other schemes as required.
• Ensure compliance with Riverside's Equality and Diversity policy in respect of employment and service delivery.
• Understand your role in the organisation and be accountable for your contribution to service delivery within Retirement Living and the organisation.
• Understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
• Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care and support.

Qualifications

• Experience of working in a customer focussed environment.
• Strong communication skills.
• Previous experience of working with vulnerable and/or older people.
• Excellent computer skills including proficiency in Microsoft Office.
• Flexible and responsive attitude.
• Demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.

Desirable

• Formal care, support or housing qualification.
• A full, clean driving licence.

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Benefits

• Competitive pay & generous pension.
• 28 days holidays plus bank holidays (pro rata).
• Flexible working options available.
• Investment in your learning, personal development and technology.
• A wide range of benefits.

Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.