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- Tasks: Coordinate and deliver top-notch services for retirement living customers across various schemes.
- Company: Riverside, a leading housing association dedicated to enhancing community living.
- Benefits: Competitive pay, generous pension, and 28 days holiday plus more.
- Why this job: Make a real difference in the lives of older and vulnerable people while developing your career.
- Qualifications: Experience with older/vulnerable people and housing management; relevant qualifications are a plus.
- Other info: Join a supportive team committed to best practices in social housing.
The predicted salary is between 28800 - 43200 £ per year.
Working as part of a team committed to best practice in the social housing field, you will facilitate the coordination and delivery of a professional service to retirement living customers across a designated group of schemes. This includes service, facilities and housing management and monitoring service level agreements with partners.
Accountabilities:
- Ensuring occupancy targets are met, through lettings and refurbishments of properties.
- Meeting rent collection and arrears targets.
- Monitoring and liaising the delivery of service contracts across a designated patch of schemes including lifts, heating, fire equipment, gardening, etc.
- Providing practical support and information to customers when entering the service and throughout their involvement with the service, e.g. assisting customers in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies.
- Delivering high standards of housing management and ensuring that the service is meeting best practice by conducting regular site inspections across all schemes.
- Monitoring and reducing issues of anti-social behaviour within services.
- Clearly communicating customer responsibilities and tenancy compliance.
- Working with colleagues to maintain good links with the local neighbourhoods.
- Effectively using appropriate IT systems, including housing management systems and maintaining professional and timely records.
- Assessing potential customers' housing needs, in consultation with relevant agencies and the customer in terms of their suitability to access the service.
- Ensuring that the company's Health and Safety policy is fully implemented at all designated schemes, ensuring customers are aware of the provision of security systems at schemes at all times.
- Providing information to assist new customers on services within schemes and local communities.
- Promoting customer involvement at the schemes, working collaboratively with the Health & Wellbeing team.
- Encouraging customers to participate in events, activities and the running of the schemes and promote integration of schemes into the local community.
- Coordinating the lettings process to minimise void levels, including application of the voids procedure, implementing the organisation's allocations policy, maintaining the schemes waiting list and leading on promotion and marketing of the scheme.
- Travelling across the designated patch to deliver an effective service.
- Observing the company's code of conduct and maintaining the highest standards of professional integrity.
- Providing a high quality customer orientated service, championing the Riverside Service Style practices.
- Ensuring compliance with Riverside's Equality and Diversity policy in respect of employment and service delivery.
- Ensuring that all data is compliant with legislation and policies relating to data quality.
- Any other relevant duties as required by the designated manager.
- Ensuring compliance with Riverside's safeguarding policies and procedures in every aspect of service delivery.
Key Performance Indicators:
- Ensuring high service levels and overall customer satisfaction.
- Ensuring that rent arrears, voids, re-let days and other agreed KPI's remain within target.
- Ensuring compliance with all mandatory Health and Safety standards.
- Ensuring all complaints are dealt with in line with Riverside's procedures to achieve the best customer outcomes.
We are looking for someone with:
- Relevant experience of working with older and/or vulnerable people.
- Good understanding of housing management.
- Experience of managing relationships with partner agencies/organisations.
- Formal qualifications in housing, care or support would be an advantage (essential).
About Riverside:
At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy: Competitive pay & generous pension, 28 days holidays plus.
Retirement Living Co-ordinator in London employer: The Riverside Group Limited
Contact Detail:
The Riverside Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Living Co-ordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the retirement living sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion during interviews! When you get that chance to chat with potential employers, make sure to express your enthusiasm for working with older and vulnerable people. Share personal stories or experiences that highlight your commitment to enhancing their lives.
✨Tip Number 3
Research Riverside and its values! Familiarise yourself with their mission and how they support communities. This will not only help you tailor your responses but also demonstrate that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates about Riverside, making it easier for us to keep in touch with you throughout the process.
We think you need these skills to ace Retirement Living Co-ordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Retirement Living Co-ordinator. We want to see how you can bring your unique skills to our team!
Showcase Relevant Experience: Don’t forget to mention any past work with older or vulnerable people, as well as your housing management experience. This is key for us to understand how you fit into our mission at Riverside.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and directly related to the job description.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role in a timely manner!
How to prepare for a job interview at The Riverside Group Limited
✨Know Your Stuff
Make sure you understand the ins and outs of retirement living and housing management. Brush up on Riverside's values and how they align with your experience. Being able to discuss specific examples from your past work will show that you're not just familiar with the field, but that you're passionate about it too.
✨Showcase Your People Skills
As a Retirement Living Co-ordinator, you'll be working closely with older and vulnerable people. Prepare to share stories that highlight your ability to build relationships and provide support. Think about times when you've successfully managed difficult situations or helped someone navigate a challenging process.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with anti-social behaviour or ensuring compliance with health and safety standards. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and commitment to best practices.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. You might ask about the team dynamics, how success is measured in the role, or what challenges the organisation is currently facing. This shows you're engaged and thinking ahead about how you can contribute.
