You will act as an initial point of reference on the phone, or in a reception area as required and use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary. Implement night security systems, ensuring overall safety and security of the scheme and respond to faults as discovered.
You will also monitor access to schemes and visitors and meet the requirements of health and safety policies and practices, reporting incidents and anti-social behaviour., * Act as an initial point of reference on the phone, or in a reception area as required.
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Use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary.
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Implementing night security systems, ensuring overall safety and security of the scheme
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Responds to faults as discovered.
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Monitor access to schemes and visitors.
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Meeting the requirements of health and safety policies and practices.
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Reporting incidents and anti-social behaviour.
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Carry out domestic tasks (cleaning communal areas) to a high standard.
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Effective recording of information.
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Implementing policies and procedures to ensure effective service delivery.
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Advises management promptly of any signs of problems or concerns about a client.
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Reporting repairs to maintenance contractors by using appropriate systems.
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Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
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Promote and encourage a high level of client involvement, consultation and communication.
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To understand your role in the organisation and to be accountable for your contribution to maximise profitability
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To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
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To understand that your efforts will be client led.
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To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures
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Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system.
Other Information:
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You will be required to work a range of shifts on a 24 hour, 7 days per week rota basis.
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You will undertake regular training to enable you to deliver your role safely.
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From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager.
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The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
We are looking for someone with:
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Experience of working in a customer focused environment
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Ability to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required
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Commitment to equal opportunities and promoting non-discriminatory practices in all aspects of work you undertake.
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Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working, * Experience of working in a customer focused environment
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To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required
Desirable
- Experience of providing direct care to a diverse group of customers
Contact Detail:
The Riverside Group Limited Recruiting Team
