Work collaboratively as part of a committed team to provide income management advice, guidance and support to customers and colleagues. The focus of this role is to support customers to sustain their tenancies, maximise the organisation's rental income and deliver income administration across a defined number of properties.
We are looking for someone with:
- Experience of working with vulnerable and diverse customer groups and individuals with complex needs.
- Experience of working in a customer-facing environment.
- Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues.
- Be confident and consistent and have confidence to make decisions to deal with effective rent arrears management.
- Competent level of literacy, numeracy, administrational and IT Systems skills (to be able to produce reports and other communications). At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:
- Competitive pay & generous pension
- 25 days holidays plus bank holidays
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
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Income & Admin Officer in City of Westminster employer: The Riverside Group Limited
Riverside is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a supportive hybrid work environment in Arlington, London. Our inclusive work culture fosters collaboration and innovation, ensuring that every team member has the opportunity to make a meaningful impact while enjoying a healthy work-life balance.
Contact Details:
The Riverside Group Limited Recruitment Team
