At a Glance
- Tasks: Answer incoming calls and provide excellent customer service as the first point of contact.
- Company: The Ritz London is renowned for its luxurious accommodations and Michelin star dining.
- Benefits: Enjoy a highly competitive salary, 28 holidays, and wellness treatments.
- Other info: Candidates must be eligible to work in the UK.
- Why this job: Join a prestigious hotel and create memorable experiences for guests.
- Qualifications: Must have relevant experience in a 5* property and excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.
We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Reservations Department as a Switchboard Operator. Our Switchboard Operator will be the first point of contact for many calls to the hotel, and as such will need to always be prepared to give an excellent first impression of The Ritz London. The successful candidate will have impeccable communication skills and will be confident in multitasking, while being able to assist internal and external guests. Previous experience of working within a similar property is essential.
ENTRY REQUIREMENTS- Relevant experience in a 5* property
- Excellent customer service and communication skills
- Possess the ability to work under pressure and have strong organisational skills
- Great command of the English language, both spoken and written
- Display a polite and professional attitude to internal and external guests
- Highly competitive salary within the luxury London Hotel sector
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme for Ritz goods and external providers
- Free laundry service for tailored uniform
- Complimentary meals on duty
- Social events and activities
- Season ticket loan
- CODE Hospitality App
- Wellness treatments: massage, chiropody and more
- Pension scheme
- Employee mental health assistance helpline
- Employee Introductory Scheme (£600)
- Training Fund Assistance
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Due to the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.
Switchboard Operator - The Ritz - Revenue & Reservations employer: The Ritz
Located in central London, The Ritz offers a luxurious work environment with a focus on employee well-being. Benefits include a competitive salary, employee discounts, and wellness treatments. Join a team dedicated to providing exceptional service in a historic setting.
