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- Tasks: Provide 1st line IT support and troubleshoot tech issues in a luxury hotel environment.
- Company: Join the prestigious Ritz London, known for its opulence and exceptional service.
- Benefits: Competitive salary, 28 holidays, employee discounts, and wellness treatments.
- Why this job: Kickstart your IT career in a dynamic team while working with cutting-edge technology.
- Qualifications: Strong communication skills and knowledge of Windows and Apple systems required.
- Other info: Exciting learning opportunities and a chance to work in a vibrant hospitality setting.
The predicted salary is between 24000 - 36000 £ per year.
Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.
We have an exciting opportunity for a dynamic and enthusiastic individual to join our IT Department as a Junior IT Technician. The successful candidate will have a genuine interest in technology and excellent interpersonal skills as they will be working directly with colleagues and guests. The ability to plan work around the hotel's operational requirements is crucial. Being in the hospitality industry, the candidate must be a good team player, with a wide skillset who will complement the existing experienced and friendly team.
This is a challenging and exciting role that will stretch the skills of the successful candidate. You will be part of the IT team that design, implement and support the Telecommunications, Security and IT infrastructure of the business. We are an independent decision-making department and undertake a very wide range of support, design and commissioning work.
The role, due to its varied nature, will require you to utilise a wide range of skills as well as the ability to learn new technologies quickly. You will hold a junior position within the department that will encompass responsibility for providing onsite 1st line IT / telecoms support with day-to-day issues. You will need to be able to work independently, plan and follow steps for your assigned tasks. Quality assurance and diligence in your work is key. You will understand basic computer / network theory which in turn will allow you to formulate troubleshooting steps for you to resolve faults independently. You will have an eye for detail and will test the results of your work before completing the task.
This role is most suited to someone who is genuinely enthusiastic about technology and undertakes their own projects at home for self-study. We are keen to hear about your home IT projects and other learning activities. Knowledge of Windows, Apple Mac / iCloud ecosystem is essential.
Entry Requirements- Excellent communication skills with a real focus on customer needs.
- Sound questioning and troubleshooting skills with an attention to detail.
- Good working knowledge of Windows, Apple Mac / iCloud ecosystem is essential.
- Previous experience working in a computer repair shop or repair center.
- Practical hands-on support experience.
- Knowledge of troubleshooting software, hardware, and peripheral issues.
- Knowledge of IP networks, subnets and VLANs.
- Highly competitive salary within the luxury London Hotel sector
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme for Ritz goods and external providers
- Free laundry service for tailored uniform
- Complimentary meals on duty
- Social events and activities
- Season ticket loan
- CODE Hospitality App
- Wellness treatments: massage, chiropody and more
- Pension scheme
- Employee mental health assistance helpline
- Employee Introductory Scheme (£600)
- Training Fund Assistance
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Due to the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.
Junior IT Technician - The Ritz - Information Technology employer: The Ritz
Contact Detail:
The Ritz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Technician - The Ritz - Information Technology
✨Tip Number 1
Get to know the company! Research The Ritz London and its IT department. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Show off your skills! Prepare to discuss your home IT projects and any hands-on experience you've had. This is your chance to demonstrate your passion for technology and problem-solving abilities, which are key for the Junior IT Technician role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining The Ritz London team.
We think you need these skills to ace Junior IT Technician - The Ritz - Information Technology
Some tips for your application 🫡
Show Your Passion for Tech: We want to see your genuine interest in technology! Share any home IT projects or self-study activities you've been involved in. This will help us understand your enthusiasm and commitment to the field.
Tailor Your Application: Make sure to customise your application to highlight your skills that match the job description. We love seeing how your experience aligns with what we're looking for, so don’t hold back!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Remember, attention to detail is key, just like in the role itself!
Apply Through Our Website: For the best chance of success, make sure you apply through our website. It’s the easiest way for us to receive your application and ensures it gets into the right hands quickly!
How to prepare for a job interview at The Ritz
✨Know Your Tech
Brush up on your knowledge of Windows and Apple Mac systems, as well as basic networking concepts like IP addresses and VLANs. Be ready to discuss any personal tech projects you've worked on, as this shows your genuine interest in technology.
✨Show Off Your Communication Skills
Since you'll be interacting with both colleagues and guests, practice explaining technical concepts in simple terms. Think about how you can demonstrate your excellent interpersonal skills during the interview.
✨Prepare for Troubleshooting Scenarios
Expect to face some troubleshooting questions during the interview. Prepare by thinking through common IT issues and how you would resolve them. This will showcase your problem-solving skills and attention to detail.
✨Emphasise Teamwork
The Ritz values a good team player, so be ready to share examples of how you've successfully collaborated with others in past roles or projects. Highlight your ability to adapt and work around operational requirements.
