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- Tasks: Deliver exceptional service and create memorable experiences for guests at The Ritz London.
- Company: Join the iconic Ritz London, known for luxury and excellence.
- Benefits: Competitive salary, 28 holidays, free meals, and wellness treatments.
- Why this job: Be part of a prestigious team and elevate guest experiences in a 5-star environment.
- Qualifications: Experience in a 5-star setting and excellent customer service skills required.
- Other info: Enjoy learning opportunities and social events while working in a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.
We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Rooms Division as a Butler. The successful candidate will be committed to going above and beyond to deliver exceptional service to our guests while maintaining The Ritz London’s 5-star luxury standards.
As a Butler, you will be responsible for providing unparalleled service to our clients and guests, ensuring all facilities and requests are well taken care of, and needs are anticipated in advance and managed accordingly. Our butler will be working closely with other departments such as Housekeeping, Room Service, Reception, and Hall Porters & Concierge to maintain the highest 5-star standards for our guests and their experiences.
Entry Requirements:
- Relevant experience in a 5-Star property or household equivalent is essential
- Excellent customer service skills and discretion
- Possess the ability to work under pressure and have strong organisational skills
- Great command of the English language, both spoken and written
- Display a polite and professional attitude to internal and external guests
Our Benefits:
- Highly competitive salary within the luxury London Hotel sector
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme for Ritz goods and external providers
- Free laundry service for tailored uniform
- Complimentary meals on duty
- Social events and activities
- Season ticket loan
- CODE Hospitality App
- Wellness treatments: massage, chiropody and more
- Pension scheme
- Employee mental health assistance helpline
- Employee Introductory Scheme (£600)
- Training Fund Assistance
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Due to the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.
Hotel Butler - The Ritz - Front Office employer: The Ritz
Contact Detail:
The Ritz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Butler - The Ritz - Front Office
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Ritz London on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your personality! When you get that interview, let your enthusiasm for providing exceptional service shine through. Remember, they’re looking for someone who embodies the luxury experience, so be yourself and be engaging.
✨Tip Number 3
Research, research, research! Familiarise yourself with The Ritz’s values and standards. Knowing their history and what makes them unique will help you stand out as a candidate who truly cares about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at The Ritz London.
We think you need these skills to ace Hotel Butler - The Ritz - Front Office
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for providing exceptional service shine through. We want to see how you go above and beyond to create memorable experiences for guests, just like we do at The Ritz.
Tailor Your Experience: Make sure to highlight any relevant experience in 5-star properties or similar environments. We’re looking for candidates who understand the luxury standards we uphold, so be specific about how your background aligns with our expectations.
Be Professional and Polite: Your written application is your first impression, so keep it professional! Use a polite tone and ensure your language is clear and concise. Remember, we value discretion and professionalism in all our communications.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and consider you for this exciting opportunity at The Ritz London!
How to prepare for a job interview at The Ritz
✨Know Your Luxury Service
Familiarise yourself with the standards of 5-star service, especially those specific to The Ritz. Understand what makes a guest's experience exceptional and be ready to discuss how you can contribute to that level of service.
✨Showcase Your Organisational Skills
As a Butler, you'll need to juggle multiple tasks seamlessly. Prepare examples from your past experiences where you've successfully managed competing priorities or anticipated guests' needs before they even asked.
✨Practice Discretion and Professionalism
In this role, maintaining confidentiality and professionalism is key. Think of scenarios where you've had to handle sensitive information or situations with tact, and be prepared to share these during your interview.
✨Engage with Enthusiasm
The Ritz values dynamic and enthusiastic individuals. Show your passion for hospitality and your eagerness to create memorable experiences. A positive attitude can set you apart from other candidates!
