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- Tasks: Lead the reception team to create unforgettable guest experiences at The Ritz London.
- Company: Join the iconic Ritz London, known for luxury and exceptional service.
- Benefits: Competitive salary, 28 holidays, free meals, and wellness treatments.
- Other info: Enjoy social events, training opportunities, and a supportive work environment.
- Why this job: Be part of a prestigious hotel and make every guest feel special.
- Qualifications: Hospitality qualification preferred; excellent customer service and organisational skills required.
The predicted salary is between 36000 - 60000 £ per year.
Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.
We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Front Office Department as a Chef De Brigade / Reception Supervisor. Our reception team is responsible for overseeing the arrival and departure experience for our guests. This includes using our PMS system, handling payments, invoicing, and having comprehensive knowledge of all hotel facilities and rooms. As a Chef De Brigade, you will play a vital role in creating a seamless and memorable experience for our clients and be ready to go above and beyond to ensure every guest feels valued and well taken care of during their stay. Dedication, consistency, and utmost diligence are paramount for success in this role, as is the ability to supervise and lead a team of receptionists and trainees.
Entry Requirements:
- Qualification in Hospitality studies, degree standard or similar preferred
- Relevant experience in a 5* property is desirable
- Excellent customer service skills
- Possess the ability to work under pressure and have strong organisational skills
- Great command of the English language, both spoken and written
- Display a polite and professional attitude to internal and external guests
Our Benefits:
- Highly competitive salary within the luxury London Hotel sector
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme for Ritz goods and external providers
- Free laundry service for tailored uniform
- Complimentary meals on duty
- Social events and activities
- Season ticket loan
- CODE Hospitality App
- Wellness treatments: massage, chiropody and more
- Pension scheme
- Employee mental health assistance helpline
- Employee Introductory Scheme (£600)
- Training Fund Assistance
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Due to the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.
Reception Supervisor - The Ritz - Front Office in City of Westminster employer: The Ritz
Contact Detail:
The Ritz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor - The Ritz - Front Office in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Ritz or similar establishments. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your personality! When you get an interview, let your enthusiasm for creating memorable guest experiences shine through. Remember, they want someone who can lead a team and make guests feel valued.
✨Tip Number 3
Be prepared with examples! Think of specific situations where you've gone above and beyond for customers or led a team successfully. This will show you're not just talk but have the experience to back it up.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it easier for us to connect with you.
We think you need these skills to ace Reception Supervisor - The Ritz - Front Office in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how excited you are about creating memorable experiences for guests at The Ritz London!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant experience in 5-star properties. We’re looking for specific examples that demonstrate your customer service skills and ability to work under pressure.
Be Professional Yet Approachable: Your written application should reflect a polite and professional tone, but don’t be afraid to let your personality come through. We value candidates who can connect with both guests and colleagues in a warm manner.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at The Ritz
✨Know Your Stuff
Before the interview, make sure you’re well-versed in The Ritz London’s offerings. Familiarise yourself with their services, dining options, and unique experiences they provide. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Reception Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you handled difficult situations or created memorable experiences, as this will demonstrate your capability to excel in a high-pressure environment.
✨Demonstrate Leadership Qualities
Since the role involves supervising a team, be ready to discuss your leadership style. Share specific instances where you successfully led a team or trained new staff. Emphasising your ability to motivate and guide others will resonate well with the interviewers.
✨Dress to Impress
Given the luxurious setting of The Ritz, your appearance matters. Dress smartly and professionally for the interview. This not only reflects your understanding of the hotel's standards but also sets a positive tone for your first impression.