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- Tasks: Deliver exceptional service and create magical experiences for guests at The Ritz London.
- Company: Join the iconic Ritz London, known for luxury and excellence.
- Benefits: Competitive salary, 28 holidays, free meals, and wellness treatments.
- Why this job: Be part of a prestigious team and elevate guest experiences in a 5-star environment.
- Qualifications: Experience in a 5-star setting, excellent customer service skills, and strong organisational abilities.
- Other info: Enjoy learning opportunities and social events while working in a dynamic luxury hotel.
The predicted salary is between 36000 - 60000 £ per year.
Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.
We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Rooms Division as a Butler. The successful candidate will be committed to going above and beyond to deliver exceptional service to our guests while maintaining The Ritz London’s 5-star luxury standards. As a Butler, you will be responsible for providing unparalleled service to our clients and guests, ensuring all facilities and requests are well taken care of, and needs are anticipated in advance and managed accordingly. Our butler will be working closely with other departments such as Housekeeping, Room Service, Reception, and Hall Porters & Concierge to maintain the highest 5-star standards for our guests and their experiences.
Entry Requirements:
- Relevant experience in a 5-Star property or household equivalent is essential
- Excellent customer service skills and discretion
- Possess the ability to work under pressure and have strong organisational skills
- Great command of the English language, both spoken and written
- Display a polite and professional attitude to internal and external guests
Our Benefits:
- Highly competitive salary within the luxury London Hotel sector
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme for Ritz goods and external providers
- Free laundry service for tailored uniform
- Complimentary meals on duty
- Social events and activities
- Season ticket loan
- CODE Hospitality App
- Wellness treatments: massage, chiropody and more
- Pension scheme
- Employee mental health assistance helpline
- Employee Introductory Scheme (£600)
- Training Fund Assistance
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Due to the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.
Hotel Butler - The Ritz - Front Office in City of Westminster employer: The Ritz
Contact Detail:
The Ritz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Butler - The Ritz - Front Office in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Ritz London on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your personality! When you get that interview, let your enthusiasm for hospitality shine through. Share stories that highlight your customer service skills and how you’ve gone above and beyond in past roles.
✨Tip Number 3
Research, research, research! Familiarise yourself with The Ritz London’s values and standards. Knowing their commitment to luxury and exceptional service will help you tailor your responses during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at The Ritz London.
We think you need these skills to ace Hotel Butler - The Ritz - Front Office in City of Westminster
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any relevant experience you have in 5-star properties or similar roles. We want to see how your background aligns with the luxury standards we uphold at The Ritz London.
Be Polite and Professional: Your written application should reflect the polite and professional attitude we expect from our butlers. Use a courteous tone and ensure your language is clear and respectful throughout.
Tailor Your Application: Don’t just send a generic application! Tailor your cover letter and CV to showcase how you can go above and beyond for our guests. We love seeing candidates who understand our commitment to exceptional service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Ritz London!
How to prepare for a job interview at The Ritz
✨Know Your Luxury Service
Familiarise yourself with the standards of 5-star service, especially those specific to The Ritz. Understand what makes their service unique and be ready to discuss how you can contribute to that level of excellence.
✨Showcase Your Experience
Prepare to share specific examples from your previous roles in luxury settings. Highlight situations where you went above and beyond for guests, as this aligns perfectly with the expectations for a Butler at The Ritz.
✨Master the Art of Anticipation
Think about how you can demonstrate your ability to anticipate guest needs during the interview. Consider scenarios where you proactively addressed requests or solved problems before they arose.
✨Polish Your Communication Skills
Since excellent command of the English language is crucial, practice articulating your thoughts clearly and professionally. Role-play common interview questions with a friend to build confidence and ensure you convey your ideas effectively.
