At a Glance
- Tasks: Supervise housekeeping teams and ensure luxury standards are met at The Ritz London.
- Company: Join the iconic Ritz London, known for its opulence and exceptional service.
- Benefits: Competitive salary, 28 holidays, free meals, and wellness treatments.
- Other info: Opportunities for learning, development, and social events await you!
- Why this job: Be part of a prestigious team creating magical experiences for guests.
- Qualifications: Experience in a 5-star property and strong customer service skills required.
The predicted salary is between 30000 - 42000 € per year.
Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.
We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Housekeeping Department as a Floor Supervisor. The ideal candidate will be dedicated to upholding The Ritz London standards in maintaining guest rooms and public areas under their responsibility. As a Floor Supervisor, responsibilities involve preparing room lists for room attendants, ensuring all rooms and corridors meet cleanliness standards, identifying any faults or maintenance needs, and supervising room attendants and house porter teams. Additionally, Floor Supervisors will collaborate with the Front Office to uphold consistent procedures and room standards for all of our guests, including VIP clients.
Entry Requirements:
- Relevant experience in a 5* property is essential
- Excellent customer service skills and team supervision skills
- Thorough knowledge of Housekeeping procedures and tasks
- Possess the ability to work under pressure and have strong organisational skills
- Great command of the English language, both spoken and written
- Display a polite and professional attitude to internal and external guests
Our Benefits:
- Highly competitive salary within the luxury London Hotel sector
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme for Ritz goods and external providers
- Free laundry service for tailored uniform
- Complimentary meals on duty
- Social events and activities
- Season ticket loan
- CODE Hospitality App
- Wellness treatments: massage, chiropody and more
- Pension scheme
- Employee mental health assistance helpline
- Employee Introductory Scheme (£600)
- Training Fund Assistance
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Due to the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.
Floor Supervisor - The Ritz - Housekeeping in City of Westminster employer: The Ritz
The Ritz London is an exceptional employer, offering a luxurious work environment in the heart of London, where employees are empowered to create memorable experiences for guests. With a strong focus on employee development, competitive salaries, and a range of benefits including wellness treatments and social events, The Ritz fosters a supportive and dynamic work culture that values excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Supervisor - The Ritz - Housekeeping in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Ritz London on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to housekeeping and team supervision. We recommend role-playing with a friend to get comfortable with your answers and showcase your excellent customer service skills.
✨Tip Number 3
Dress to impress! When you land that interview, make sure you look the part. A polished appearance shows you respect the Ritz standards and are ready to represent their brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at The Ritz London.
We think you need these skills to ace Floor Supervisor - The Ritz - Housekeeping in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for our guests at The Ritz.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight your relevant experience in 5-star properties. We love seeing how your skills align with the Floor Supervisor role, so don’t hold back on showcasing your housekeeping knowledge and team supervision abilities.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your qualifications. Remember, we’re looking for strong communication skills, so make every word count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fabulous team!
How to prepare for a job interview at The Ritz
✨Know Your Housekeeping Standards
Familiarise yourself with The Ritz London's housekeeping standards and procedures. Be ready to discuss how you would maintain these standards and ensure your team meets them, especially in a luxury environment.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to create a memorable experience for guests, as this is crucial in a high-end hotel setting.
✨Demonstrate Team Leadership
Think of specific instances where you've successfully supervised a team. Be prepared to talk about how you motivate and support your colleagues, especially under pressure, as this will be key in your role as a Floor Supervisor.
✨Communicate Clearly and Professionally
Practice your communication skills, both spoken and written. You’ll need to convey information clearly to your team and collaborate with other departments, so being articulate and professional is essential.
