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- Tasks: Lead a dynamic reception team and create unforgettable experiences for our guests.
- Company: Join the prestigious Ritz London, known for luxury and excellence.
- Benefits: Competitive salary, 28 holidays, employee discounts, and wellness treatments.
- Why this job: Be part of a world-renowned hotel and make every guest feel special.
- Qualifications: Hospitality qualification preferred and excellent customer service skills required.
- Other info: Enjoy a vibrant work environment with great career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world‑renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable and magical experience for both our customers and colleagues.
We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Front Office Department as a Chef De Brigade / Reception Supervisor. Our reception team oversees the arrival and departure experience for our guests. This includes using our PMS system, handling payments, invoicing, and comprehensive knowledge of all hotel facilities and rooms.
As a Chef De Brigade you will play a vital role in creating a seamless and memorable experience for our clients, going above and beyond to ensure every guest feels valued and well taken care of during their stay. Dedication, consistency, and utmost diligence are paramount for success in this role, as is the ability to supervise and lead a team of receptionists and trainees.
Entry Requirements
- Qualification in Hospitality studies, degree standard or similar preferred
- Relevant experience in a 5* property is desirable
- Excellent customer service skills
- Possess the ability to work under pressure and have strong organisational skills
- Great command of the English language, both spoken and written
- Display a polite and professional attitude to internal and external guests
Our Benefits
- Highly competitive salary within the luxury London Hotel sector
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme for Ritz goods and external providers
- Free laundry service for tailored uniform
- Complimentary meals on duty
- Social events and activities
- Season ticket loan
- CODE Hospitality App
- Wellness treatments: massage, chiropody and more
- Pension scheme
- Employee mental health assistance helpline
- Employee Introductory Scheme (£600)
- Training Fund Assistance
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Due to the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.
Reception Supervisor employer: The Ritz London
Contact Detail:
The Ritz London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when applying for a role at a prestigious place like The Ritz London.
✨Tip Number 2
Show off your personality! When you get that interview, let your enthusiasm shine through. The Ritz is all about creating memorable experiences, so be sure to demonstrate your passion for customer service and your ability to lead a team.
✨Tip Number 3
Research, research, research! Familiarise yourself with The Ritz London’s history, values, and services. This will not only impress your interviewers but also help you tailor your responses to show how you fit into their culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at The Ritz London. Don’t miss out on this opportunity!
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences and enthusiasm align with creating memorable moments for guests at The Ritz London.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Reception Supervisor role. Highlight relevant experience in 5-star properties and showcase your customer service skills. We appreciate when applicants take the time to connect their background to our needs.
Be Professional Yet Personable: While we want you to be professional in your written application, don’t forget to let your personality shine through! A polite and engaging tone can make a big difference in how we perceive your fit for our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Ritz London!
How to prepare for a job interview at The Ritz London
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Ritz London and its offerings. Brush up on their services, especially the Michelin star dining and Afternoon Tea. This knowledge will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Customer Service Skills
As a Reception Supervisor, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you handled difficult situations and ensured a positive experience.
✨Demonstrate Leadership Qualities
Since this role involves supervising a team, be ready to discuss your leadership style. Share specific instances where you successfully led a team or trained new staff, showcasing your ability to motivate and guide others.
✨Practice Your Communication
Strong communication skills are essential in this position. Practise articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your responses and ensure you convey a polite and professional attitude.