Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.
Position Overview
We have an exciting opportunity for a
dynamic and enthusiastic individual to join our team at The Ritz London within the
Reservations Department as a Rooms Reservations Agent.
As a Room Reservations Agent, you
will be the first point of contact for our guests, ensuring their journey
begins with a seamless and bespoke booking experience. Your role is pivotal in
making their stay unforgettable, from the moment they enquire about a
reservation until they step through our iconic front doors. The successful
candidate will work collaboratively with a team to ensure all reservation
enquiries are responded to accurately and promptly, whilst proactively
monitoring upcoming bookings and diligently ensuring all guest requirements are
met. Please note that this position requires working in an office setting,
including evenings and weekends.
Entry Requirements
- Relevant
experience in a 5* property is desirable - Possess the
ability to work under pressure and have strong organisational skills - Great command
of the English language, both spoken and written - The ability to
work in a team and build relationships with others - Display a
polite and professional attitude to internal and external guests
Our Benefits
- Highly
competitive salary within the luxury London Hotel sector - Instant reward
and recognition scheme - 28 holidays
(including bank holidays) - Employee
discount scheme for Ritz goods and external providers - Free laundry
service for tailored uniform - Social events
and activities - Season ticket
loan - CODE
Hospitality App - Wellness
treatments: massage, chiropody and more - Employee
mental health assistance helpline - Training Fund
Assistance
Eligibility: In line with the
requirements of the Asylum & Immigration Act 1996, all applicants must
either be eligible to live and work in the UK or must obtain permits to work in
the UK or must obtain permits to work in the UK prior to application.
Documented evidence of eligibility will be required from candidates as part of
the recruitment process.
Due the high volume of applicants, if
you have not heard from us within 10 days, please consider your application to
be unsuccessful.
Room Reservations Agent • London, England, United Kingdom
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Room Reservations Agent in London employer: The Ritz London
The Ritz London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With competitive salaries, extensive benefits including wellness treatments and a strong focus on learning and development, employees are empowered to create memorable experiences in a luxurious environment. Located in the heart of London, The Ritz provides unique opportunities to work alongside industry leaders in hospitality, making it an ideal place for those seeking a rewarding career in a prestigious setting.
