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- Tasks: Supervise housekeeping teams and ensure luxury standards are met for guest rooms.
- Company: Join the prestigious Ritz London, known for its opulence and exceptional service.
- Benefits: Competitive salary, 28 holidays, free meals, and wellness treatments.
- Other info: Opportunities for learning, development, and social events await you!
- Why this job: Be part of a magical experience in a world-renowned hotel environment.
- Qualifications: Experience in a 5-star property and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.
We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Housekeeping Department as a Floor Supervisor. The ideal candidate will be dedicated to upholding The Ritz London standards in maintaining guest rooms and public areas under their responsibility.
As a Floor Supervisor, responsibilities involve:
- Preparing room lists for room attendants
- Ensuring all rooms and corridors meet cleanliness standards
- Identifying any faults or maintenance needs
- Supervising room attendants and house porter teams
- Collaborating with the Front Office to uphold consistent procedures and room standards for all guests, including VIP clients
Entry Requirements:
- Relevant experience in a 5* property is essential
- Excellent customer service skills and team supervision skills
- Thorough knowledge of Housekeeping procedures and tasks
- Ability to work under pressure and strong organisational skills
- Great command of the English language, both spoken and written
- Polite and professional attitude to internal and external guests
Our Benefits:
- Highly competitive salary within the luxury London Hotel sector
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme for Ritz goods and external providers
- Free laundry service for tailored uniform
- Complimentary meals on duty
- Social events and activities
- Season ticket loan
- CODE Hospitality App
- Wellness treatments: massage, chiropody and more
- Pension scheme
- Employee mental health assistance helpline
- Employee Introductory Scheme (£600)
- Training Fund Assistance
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Due to the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.
Floor Supervisor in London employer: The Ritz London
Contact Detail:
The Ritz London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Ritz London on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Show off your personality! When you get that interview, let your enthusiasm for hospitality shine through. We want to see how you can create those magical experiences for guests.
✨Tip Number 3
Prepare for situational questions. Think about how you’d handle challenges in a busy hotel environment. We love candidates who can think on their feet and keep things running smoothly!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at The Ritz London.
We think you need these skills to ace Floor Supervisor in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about the opportunity to work at The Ritz London and how you can contribute to creating those magical experiences for our guests.
Tailor Your CV: Make sure your CV is tailored specifically for the Floor Supervisor position. Highlight your relevant experience in 5* properties and any specific housekeeping skills that align with what we’re looking for. This will help us see why you’re the perfect fit!
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows that you’re serious about joining our team at The Ritz London. We can’t wait to hear from you!
How to prepare for a job interview at The Ritz London
✨Know Your Housekeeping Standards
Familiarise yourself with the housekeeping procedures and cleanliness standards expected at The Ritz London. Be ready to discuss how you’ve maintained these standards in previous roles, as this will show your dedication to upholding their reputation.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in high-pressure situations. The Ritz values a polite and professional attitude, so think of specific instances where you went above and beyond for guests.
✨Demonstrate Team Leadership
As a Floor Supervisor, you'll be supervising room attendants. Share your experiences in leading teams, resolving conflicts, and ensuring everyone works harmoniously. Highlight any training or mentoring you've done in the past.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding maintenance issues or guest complaints. Think through potential scenarios you might face and how you would handle them effectively while maintaining The Ritz's high standards.