Hotel Butler - The Ritz London

Overview

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Rooms Division as a Butler. The successful candidate will be committed to going above and beyond to deliver exceptional service to our guests while maintaining The Ritz London\’s 5-star luxury standards. As a Butler, you will be responsible for providing unparalleled service to our clients and guests, ensuring all facilities and requests are well taken care of, and needs are anticipated in advance and managed accordingly. Our butler will be working closely with other departments such as Housekeeping, Room Service, Reception, and Hall Porters & Concierge to maintain the highest 5-star standards for our guests and their experiences.

Responsibilities

• Provide exceptional service to guests and clients in a 5-star luxury environment.
• Coordinate with Housekeeping, Room Service, Reception, and Hall Porters & Concierge to ensure seamless guest experiences.
• Anticipate guest needs and manage requests proactively.

Qualifications

• Relevant experience in a 5-Star property or household equivalent is essential.
• Excellent customer service skills and discretion.
• Ability to work under pressure with strong organisational skills.
• Great command of the English language, both spoken and written.
• Polite and professional attitude to internal and external guests.

Benefits

• Highly competitive salary within the luxury London Hotel sector.
• Instant reward and recognition scheme.
• 28 holidays (including bank holidays).
• Learning & Development opportunities.
• Employee discount scheme for Ritz goods and external providers.
• Free laundry service for tailored uniform.
• Complimentary meals on duty.
• Social events and activities.
• Season ticket loan.
• CODE Hospitality App.
• Wellness treatments: massage, chiropody and more.
• Pension scheme.
• Employee mental health assistance helpline.
• Employee Introductory Scheme ( 600).
• Training Fund Assistance.

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.