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- Tasks: Deliver exceptional service and anticipate guest needs at The Ritz London.
- Company: Join the iconic Ritz London, known for luxury and world-class hospitality.
- Benefits: Enjoy competitive salary, 28 holidays, discounts, and wellness treatments.
- Why this job: Be part of a prestigious team creating magical experiences in a 5-star environment.
- Qualifications: Experience in a 5-star setting, excellent customer service skills, and strong English communication.
- Other info: Must be eligible to work in the UK; high volume of applications expected.
The predicted salary is between 36000 - 60000 £ per year.
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Located between the bustling
Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the
height of opulence with luxurious bedrooms, Michelin star dining and
world-renowned Afternoon Tea. At every opportunity, our employees create a
positive, memorable, and magical experience for both our customers and
colleagues.
POSITION OVERVIEW
We have an exciting opportunity for a
dynamic and enthusiastic individual to join our team at The Ritz London within the
Rooms Division as a Butler.
The successful candidate will be
committed to going above and beyond to deliver exceptional service to our
guests while maintaining The Ritz London’s 5-star luxury standards. As a
Butler, you will be responsible for providing unparalleled service to our clients
and guests, ensuring all facilities and requests are well taken care of, and
needs are anticipated in advance and managed accordingly. Our butler will be
working closely with other departments such as Housekeeping, Room Service,
Reception, and Hall Porters & Concierge to maintain the highest 5-star
standards for our guests and their experiences.
ENTRY REQUIREMENTS
- Relevant
experience in a 5-Star property or household equivalent is essential - Excellent
customer service skills and discretion - Possess the
ability to work under pressure and have strong organisational skills - Great command
of the English language, both spoken and written - Display a
polite and professional attitude to internal and external guests
OUR BENEFITS
- Highly
competitive salary within the luxury London Hotel sector - Instant reward
and recognition scheme - 28 holidays
(including bank holidays) - Employee
discount scheme for Ritz goods and external providers - Free laundry
service for tailored uniform - Social events
and activities - Season ticket
loan - CODE
Hospitality App - Wellness
treatments: massage, chiropody and more - Employee
mental health assistance helpline - Training Fund
Assistance
Eligibility: In line with the
requirements of the Asylum & Immigration Act 1996, all applicants must
either be eligible to live and work in the UK or must obtain permits to work in
the UK or must obtain permits to work in the UK prior to application.
Documented evidence of eligibility will be required from candidates as part of
the recruitment process.
Due the high volume of applicants, if
you have not heard from us within 10 days, please consider your application to
be unsuccessful.
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Hotel Butler employer: The Ritz London
Contact Detail:
The Ritz London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Butler
✨Tip Number 1
Familiarise yourself with The Ritz London's values and service standards. Understanding their commitment to luxury and exceptional service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of The Ritz London. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to demonstrate your customer service skills through role-play scenarios. Being able to showcase how you would handle specific guest requests or situations can set you apart from other candidates.
✨Tip Number 4
Research common interview questions for butler positions in luxury hotels. Practising your responses will help you feel more confident and articulate during the actual interview.
We think you need these skills to ace Hotel Butler
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities of a Hotel Butler at The Ritz London. Familiarise yourself with the expectations of providing exceptional service and maintaining 5-star luxury standards.
Tailor Your CV: Make sure your CV highlights relevant experience in 5-star properties or equivalent households. Emphasise your customer service skills, organisational abilities, and any experience working under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your commitment to delivering outstanding service. Mention specific examples from your past experiences that demonstrate your ability to anticipate guest needs and work collaboratively with other departments.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your English language skills are clearly demonstrated in both your CV and cover letter.
How to prepare for a job interview at The Ritz London
✨Showcase Your Customer Service Skills
As a Butler at The Ritz London, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests, demonstrating your ability to create memorable experiences.
✨Demonstrate Discretion and Professionalism
In this role, you'll need to handle sensitive information and requests with the utmost discretion. Be ready to discuss how you've maintained professionalism in challenging situations, ensuring guest privacy and comfort.
✨Highlight Your Organisational Skills
The ability to manage multiple tasks under pressure is crucial. Share specific instances where your organisational skills helped you successfully juggle various responsibilities, especially in a fast-paced environment.
✨Familiarise Yourself with The Ritz Standards
Research The Ritz London's luxury standards and values. During the interview, reference these standards and express how you align with them, showing that you're not just looking for any job, but specifically want to contribute to their esteemed reputation.
